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mikes31744525
New Participant
August 28, 2017
Answered

Re: serial number you entered is valid but a qualifying product cannot be found on this computer

  • August 28, 2017
  • 3 replies
  • 3275 views

agreed.  Easily the worst experience ever.   Truly a ridiculous situation to say the least.  Wish I could help but when I download my Adobe Acrobat xi, it tells me I need a previous qualifying software.   Why can't we ever talk to someone or have a direct chat with an IT person to assist.  

    This topic has been closed for replies.
    Correct answer Ned Murphy

    The response I provided applies to your situation as well.  You are trying to install with an upgrade license, which means you need an older qualifying version installed, or you need to have it's serial number.  If you do not have either then your upgrade license is of next to no use.

    3 replies

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    plumnow
    New Participant
    September 8, 2017

    I've installed Acrobat DC with serial number downloaded from my Adobe account order history. Only not listed as a product to activate or found on my computer despite known serial number had previously activated. How can I reactivate this paid for? 

    Please reply thompson1a@hotmail.com

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    August 29, 2017

    Moving to Installing, Updating, & Subscribing to Acrobat​

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    August 29, 2017

    The response I provided applies to your situation as well.  You are trying to install with an upgrade license, which means you need an older qualifying version installed, or you need to have it's serial number.  If you do not have either then your upgrade license is of next to no use.

      T
      Thomas23234085bgrl
      New Participant
      February 19, 2022

      The product I am trying to install is the full version NOT an upgrade product.   

      Full product should not be looking for prior product.   

      T
      Test Screen Name
      Legend
      February 19, 2022

      Your serial number says otherwise: it's an upgrade license, which was cheaper.  So you need to find the older serial number that allowed you to install it when you bought it, many years ago I assume. 

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