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PETER5EDB
Participant
January 14, 2023
Answered

Reached Maximum Number of Recipients for Sharing Acrobat Pro

  • January 14, 2023
  • 2 replies
  • 1852 views

I have Acrobat Pro inside Creative Cloud.  I have shared 50 files and I'm not getting the error code: "You have reached the maximum number of recipients. You can instead click 'Get a link' to generate a shared link." 

 

Does this mean, I can only share 50 documents at a time with my subscription?  If so, is there any way to increase my limit?

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi PETER5EDB,

     

    Thank you for reaching out.

     

    The message implies that you have exhausted the limit to send the document to a number of recipients for a day. It depends on the number of recipients. 

    The message appears only when you reach a limit of the number of recipients for a day set at the backend. 

    If you wish to increase the number of recipients, you will need to upgrade the plan to the Enterprise plan.

     

    Thanks,

    Meenakshi

    2 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    January 17, 2023

    Hi PETER5EDB,

     

    Thank you for reaching out.

     

    The message implies that you have exhausted the limit to send the document to a number of recipients for a day. It depends on the number of recipients. 

    The message appears only when you reach a limit of the number of recipients for a day set at the backend. 

    If you wish to increase the number of recipients, you will need to upgrade the plan to the Enterprise plan.

     

    Thanks,

    Meenakshi

      try67
      Community Expert
      try67Community Expert
      Community Expert
      January 15, 2023

      I don't think it's about the number of files, but about the number of people you shared a specific file with. As the instructions suggest, you should create a generic share link and send it out to the recipients, instead of adding them all to the Shared With list.

        P
        PETER5EDBAuthor
        Participant
        January 15, 2023

        No.  Each file is only shared with only one or two people.  It stopped me at 50 files.  All of a sudden today, I can share again.  I thought maybe it was I limited to 25 a day, but I looked at the time stamps and that didn't make sense.  That being said 24 hours and I can share more files.  

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