Participant

Question

Remove Hidden Information tool removing visible text

Forum|Forum|5 years ago
February 18, 2020
3 replies
2077 views

We use the Remove Hidden Information tool to process our pdf before sharing pdf. We've now noticed that after running the tool it is removing visible text such as periods, colons, and sometimes the first letter of some text objects. This is very strange since these characters are visible within the pdf. Any ideas as to why this could be happening?

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Known Participant

I wonder if adobe officials found a solution?

Adobe Employee

Hi,

Sorry for the inconvenience here.

Do you see this issue with every file or just this one file? Can you please share one such sample file where we can reproduce the issue.

Also share the Adobe Acrobat DC version you are using.

You can share sample files via Adobe Send https://documentcloud.adobe.com/link/send/ or any medium you are comfortable with.

Thanks,

Charu Karwa

Known Participant

Hi Charu!

https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:5d0af974-6405-4134-b5e2-8e296d9f2750

I see this issue with every file!

Acrobat DC version 2019.021.20058

Adobe Employee

Hi,

Thanks for sharing the file, I am able to see the issue with the file. I will report the issue.

Also you are not on the latest version of Adobe Acrobat DC, please update to the latest.

Thanks,

Charu Karwa

Known Participant

Did you find a solution