Skip to main content
Corrigan Lowe
Corrigan Lowe
New Participant
April 7, 2022
Answered

Request e-signatures doesn't work

  • April 7, 2022
  • 12 replies
  • 71880 views

"An error has occurred. Please try again."

"Access token provided is invalid or has expired."

 

I have reinstalled, rebooted, even unsubscribed and resubscribed... to no avail.

 

I have had to subscribe to DocuSign to get things done.

 

Please Adobe, it shouldn't be this difficult!

    Correct answer Hollywood4L1FE

    To resolve this issue you need to go to "Menu" > "Preferences" > "Langauge" and change the application language from "English and Arabic" to "Same as operating system" then if you close Adobe and launch Adobe again you'll then be able to go back to the previous setting and select "English" which will resolve the Signature button issues.

    12 replies

    Show previous replies
    R
    Ruth24567544o3dc
    New Participant
    May 25, 2022

    Hi All,

    I have a similar problem but Adobe keeps telling me to contact my administrator and that i need to upgrade. It gets to 72% then stalls. It was working yesterday briefly and it has stopped again. So blimmin frustrating. i have done all the steps with the issue surrounding 72% error and cannot even reload Adobe Creative Cloud to see if there issue is there. Adobe please help!

      D
      Danyal246557028x6f
      New Participant
      May 30, 2022

      I have the same issue and when re-installed, Adobe Acrobat DC's 'request a signiture' feature doesn't function past selecting a file to send to recipients.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      May 31, 2022

      Hi @Danyal246557028x6f 

       

      We are sorry to hear that. What happens when you try to request a signature via Adobe Acrobat? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding. Also try to request signatures via document cloud https://acrobat.adobe.com/link/home/ and see if that works for you.

       

      @Ruth24567544o3dc  please go through the similar discussion https://community.adobe.com/t5/acrobat-discussions/send-for-signatures-hangs-at-72-still/td-p/11943472 and see if that works for you.

       

      Regards

      Amal

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        April 7, 2022

        Hi there

         

        Hope you are doing well and sorry to hear that.

         

        Please check the correct answer marked in the similar discussion https://community.adobe.com/t5/adobe-acrobat-sign-discussions/access-token-provided-is-invalid-or-has-expired/td-p/10214960 and see if that works for you.

         

        Regards

        Amal

        Corrigan Lowe
        Corrigan LoweAuthor
        New Participant
        April 8, 2022

        Hi, the link to 'Adobe Document Cloud' in that article immediately redirects to https://acrobat.adobe.com/gb/en/

         

        When I log in I'm at https://acrobat.adobe.com/link/home/ . I can't see any reference to "For Signature" here.

        Corrigan Lowe
        Corrigan LoweAuthor
        New Participant
        April 12, 2022

        Hi there

         

        Please check the attached screenshot and see if that helps.

         

         

         

         

         

         

         

         

        Regards

        Amal


        Hi Amal,

        I can sign documents OK. The problem is that I can't send them out to be signed by other people - "Request E-signatures".

        I note that option is visible in your screenshot (on the left) but it's not available to me currently. All I have is "Fill & Sign" or "Add Signature".

        It seems like there is a problem with an "access token". Could you look into that please?

        Thanks

        Fiona

         

         

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices