Request e-signatures doesn't work

[Maria Stoneman]

"An error has occurred. Please try again."

"Access token provided is invalid or has expired."

I have reinstalled, rebooted, even unsubscribed and resubscribed... to no avail.

I have had to subscribe to DocuSign to get things done.

Please Adobe, it shouldn't be this difficult!

[Maria Stoneman · Accepted solution]

Here's part of an email I received from Adobe Customer Services:

"We understand that you are not able to use our Send for Signature service and it will require us to manually archive the account and provision the change."

This has now happened, and it looks like it has fixed the problem.

Useful for anyone else experiencing this issue!

[daniel_8591]

Seems like this is a common problem. Its the only reason I bought Adobe and I cant use the feature to email to others to sign a document. 

[S. S]

Hi @daniel_8591,

Hope you are doing well. Thank you for reporting this.

Would you mind letting us know if you are on the latest version of the application (24.004.202xx).

You can check for updates by going to Menu-> Help-> Check for Updates.

If yes, and you still experience issues, you might want to try this. Go to Start Menu-> Registry Editor-> go to location:

1. HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\

    Add DWord bShowSignMenu and change value to 1.

If you are on a work system, you might want to share this article with your org's IT team to check if Request Signature feature has been set up properly on your account: Getting Started — Acrobat Desktop Digital Signature Guide (https://adobe.ly/3YQmKHC).

If none of this work, please share Network Logs with us to troubleshoot further. Steps found here: Capture Adobe Campaign SOAP traffic with Fiddler.

Look forward to hearing from you.

-Souvik

[kasia_8836]

Hi Team,

Mine doesn't work either. Nothing hapens when I click"request signature". Nothing at all. I can preview, prepare form but then nothing. Please help.