Request e-Signatures isn't working on MacOS

Forum|Forum|1 year ago
September 8, 2024
1 reply
996 views

Hi,

we are using Acrobat Pro on MacOS (Sonoma), we have a Business subscription, and all of the users can't use "Request e-Signatures" - Clicking the button does absolutely nothing, no errors, no dialog.

Attempting to use it on acrobat.adobe.com does work, as far as we can tell, our subscription does support this offering.

Attaching here a screenshot from the MacOS app and Cloud app.

Any ideas what we can do?

Correct answer udi_4598

I contacted Adobe's support, and they managed to help me with this, these are the instructions (note, it's for MacOS):

What we did here was, We went to Preferences >> Language >> Changed the Application Language to English(US) and closed the Application.
Went to Activity Monitor >> Force quited Acrobat Activity. Then relaunched the application.
For other users before going to Activity Monitor. Please Sign out and Sign in with their Business Profile.

U

udi_4598AuthorCorrect answer

Participant

I contacted Adobe's support, and they managed to help me with this, these are the instructions (note, it's for MacOS):

What we did here was, We went to Preferences >> Language >> Changed the Application Language to English(US) and closed the Application.
Went to Activity Monitor >> Force quited Acrobat Activity. Then relaunched the application.
For other users before going to Activity Monitor. Please Sign out and Sign in with their Business Profile.

kielo77262266

Participant

This just worked for me! Thanks!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded