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Brian26759194wk4y
Known Participant
October 24, 2022
Answered

'Request Signature' option missing

  • October 24, 2022
  • 5 replies
  • 61801 views

I have reported this in the 'Bugs' section as well - but I need a resolution asap:

 

The 'Request Signature' opting is missing in my tools - I see this has been reported on several occasions by other users

 

On a previous occasion - Following a previous update - I did find a thread about deleting a lingering DC file - and that worked previously- but I cannot find the thread any more

 

I have tried reinstalling but to no avail - I have an acrobat pro account so this should not be happening!

 

Also - As a Pro account holder - how do I chat to support directly - I do not seem to be able to.

 

Thanks 

    Correct answer ajay1976

    Hi Brian,

     

    I am not sure if you are still experiencing these issues. We had a couple of end users who encountered this issue and have a permanent fix to the issue :

     

    1. Uninstall Adobe Pro DC & Creative Cloud,

    2. In Registry, clear any registy keys under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\ & \HKEY_CURRENT_USER\SOFTWARE\Adobe\.

    3. Re-install Creative Cloud & Adobe Pro DC from Adobe site.

    4. If the new version (New Acrobat which does not display toolbars at the top) has been installed, go to Menu, Disable New Acrobat.

    5. You will find "Request E-signatures" is now available again along with Fill & Sign.

    5 replies

    P
    printdan
    New Participant
    September 22, 2025

    Hi, this might be more one for future readers as some time has past. I have a couple of different adobe accounts and I noticed that if I am signed into the wrong adobe account in my BROWSER, the e-sign function is missing in the APPLICATION. On a PC now, the 'Request Signatures' Tool seems to have been replaced with an 'E-Sign' item in the top menu bar (as long as I am signed into the same account in the browser). 

    A
    ajay1976Correct answer
    New Participant
    March 21, 2024

    Hi Brian,

     

    I am not sure if you are still experiencing these issues. We had a couple of end users who encountered this issue and have a permanent fix to the issue :

     

    1. Uninstall Adobe Pro DC & Creative Cloud,

    2. In Registry, clear any registy keys under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\ & \HKEY_CURRENT_USER\SOFTWARE\Adobe\.

    3. Re-install Creative Cloud & Adobe Pro DC from Adobe site.

    4. If the new version (New Acrobat which does not display toolbars at the top) has been installed, go to Menu, Disable New Acrobat.

    5. You will find "Request E-signatures" is now available again along with Fill & Sign.

      A
      A Knight
      New Participant
      September 5, 2023

      Start Adobe Acrobat DC
      Click Edit in the menu bar.
      Click Preferences.
      Click Language in the Categories list.
      Under Application Language choose 'Same as Operating System' from the drop-down menu.
      Click the OK button.
      Click File > Exit Application.
      Now start Acrobat DC again.
      The Fill & Sign option should be visible on the Tools page

        M
        Martin26517731xrj0
        New Participant
        September 8, 2023

        This worked for me thanks very much

         

        D
        Dan25465583b7og
        New Participant
        February 3, 2023

        I was trying to get support for weeks and the following resolved my issue:

        check if below registry key is present on the user machine where you do not see this option:

        HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices
        DWord: bUpdater

        If so change the value to 1 if the above key is present with value 0 and it should resolve your issue.

          B
          Brian26759194wk4yAuthor
          Known Participant
          February 14, 2023

          Thanks Dan - My issue resolved itself when my IT performed a complete OS reinstal - but I hope your answer works for others experiencing the same issue.

            kglad
            kglad
            Braniac
            October 24, 2022

            reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0

             

             

             

            <moved from using the community >

            B
            Brian26759194wk4yAuthor
            Known Participant
            October 24, 2022

            removing preferences has not worked

              kglad
              kglad
              Braniac
              October 25, 2022

              I had my IT department trying to resolve this for 2 hours yesterday and after a number of reinstalls - still nothing!! They were just googling it in the same way as I am.

              The fustrating thing is that this happened me recently (in August) after an IT system upgrade the 'request signature' option disappeared from my App - but I managed to find the fix myself online and it worked - it was something to do with deleting a certain folder in my program files that was causing a conflict between the standard version and the pro account - but now, after setting up a new laptop and new install - This has reappeared - I cannot find the previous advice that I used the last time - which is very fustrating as I know there is a simple fix out there for this.

               

              Also - given the sheer number of similar users having experienced the same issue, and the fact that this function is working on th eweb version, this is obviously a pre-installed adobe account issue. I just wonder why my employers are paying the Pro subscripotion fees when account user functins can be sabotaged like this.   


              i'm not sure about your deduction that it's "obviously a pre-installed adobe account issue", but did your it team contact adobe support?

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