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mkf54452156
mkf54452156
Participant
January 4, 2019
Question

Right click "combine files in acrobat" not working

  • January 4, 2019
  • 10 replies
  • 33596 views

Recently I’ve noticed that the option to right click on multiple word docs or PDFs and select "combine files in acrobat" only opens Acrobat, not the combine function. Oddly, if adobe is already open then the right click option works fine. I’ve tested this on users with Adobe Standard and the function still works fine.

It is happening on Windows 10 machines with both Office 365 and Office 2013.

    This topic has been closed for replies.

    10 replies

    K
    Kathy29912433l9yk
    Participant
    May 16, 2023

    Same problem started right after IT installed a new computer for me just last week.

      T
      travb4739968
      Participating Frequently
      August 23, 2022

      GOOD NEWS, MY PROBLEM IS SOLVED!

       

      I had to upgrade my Surface, and Adobe Reader decided to install the 64 bit version. Problem solved!!! The bug is isolated to the 32 bit version of the software.

       

        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        August 24, 2022

        Wow, two years later!!

         

        Nevertheless, thank you very much for updating this thread with your feedback.

        B
        Boris248397756uqg
        Participant
        August 1, 2022

        Same for me
        - if adobe is already open then the right click option works fine. 
        - if program is "run as admin" combine files doesn`t work

          C
          chrish@cpbcon
          Participant
          November 3, 2021

          Same problem here. Not happening for all Adobe Pro DC users, but some. Working but have plenty other users having issues.

          Dave__M
          Community Expert
          Dave__MCommunity Expert
          Community Expert
          November 3, 2021

          I find it curious (and frustrating) that a whole bunch of issues are surfacing that aren't isolated to a user or two, but rather quite a few... yet others don't ever see them, and can't recreate the problem to help troubleshoot.  I know different hardware, software version and operating systems all play a role in it, but still - it seems like there's a lot of this as of late.

           

          I guess all we can do is hope for frequent and solid patches tobe released.

          Dave

          G
          gelobabes
          Participant
          July 5, 2021

          This worked for me:

          1. On windows search, type in your adobe acrobat reader

          2. Right click ---> open file location

          3. Then right click again ---> Choose properties

          4. Under compatibility tab uncheck "Run this program as administrator"

          5. Lastly, click apply then okay.

           

          Hope this helps you. Otherwise, you'll need professional support from Adobe.

            T
            travb4739968
            Participating Frequently
            July 5, 2021

            This didnt work for me.

            It's a daily tool I use, so fustrating that the glitch is ongoing. Adobe Support have had several goes and unable to fix.

            ls_rbls
            Community Expert
            ls_rblsCommunity Expert
            Community Expert
            July 6, 2021

            What happens if you click on Help--->>> Repair Installation?

             

            Alternatively, what happens if you  uninstall Acrobat and use the AcroCleaner Tool , then reinstall Acrobat after the cleanup is completed?

             

            Please, also review if you've missed a troubleshooting step from the following Adobe Helpx guidance:

             

             

             

             

            M
            michaelm18351674
            Participant
            December 21, 2020

            I'm having a similar issue. When I right-click and select "combine files in acrobat" like I usually do, most of the time it is opening Acrobat Pro DC and showing "recent files." I can manually select the files I want to combine. Once in a while it opens directly in the "combine files" page. I tried removing all recent files from Acrobat Pro but that didn't help. I'm on Windows 10. 

            matthiasc90135510
            matthiasc90135510
            Participant
            December 28, 2020

            Same issue here. Except for me it never opens the "combine files" page directly, but always the "recent files" one (like when I would just start Acrobat without opening a file). I tried using the combine task from the context menu while Acrobat was already open like OP suggested, and that also worked successfully for me.

             

            I am on Windows 10 20H2 using Acrobat Pro DC 2020.013.20074.

            D
            defaultfv4cwc4w3vxm
            Participating Frequently
            May 4, 2021

            😞

             

            Fustrating...

            Everytime I go thru Tech Support to get this fixed, they ininstall/re-install, ... lose all my customised settings... and the issue isnt fixed because its a signficant bug - not a client fault. 


            Is anyone from Adobe supporting their paying customers here? 

              A
              Anonymous
              July 21, 2020

              Same problem on Windows 7 Enterprise 32 bit here. I solved with an admin Command Prompt, and entering:

              regsvr32 "C:\Program Files\Adobe\Acrobat DC\Acrobat Elements\ContextMenu.dll"

              Check out that 64 bit version has a different command.

              Dave__M
              Community Expert
              Dave__MCommunity Expert
              Community Expert
              June 24, 2020

              Interesting.  I have AcroProDC on a Win10 machine, and it performs the combine routine properly.  Can you tell us any further details that might help recreate/trouble shoot your issue?

              My best,

              Dave

                J
                John ODonnell
                Participant
                June 3, 2020

                Saem problem here!

                 

                  T
                  travb4739968
                  Participating Frequently
                  June 23, 2020

                  Same problem here!

                  I've been communicating with Adobe Tech support, they have spent multiple hours on this, uninstall, reinstall, almost ready not to worry about trying to fix.

                    ddelo
                    ddelo
                    Inspiring
                    January 5, 2019

                    Same problem here.

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