Skip to main content
S
Scott_BI
Participating Frequently
February 26, 2018
Question

Save Icon is Missing

  • February 26, 2018
  • 1 reply
  • 6181 views

Everything was working fine on Friday. This morning the save icon seems to be blank. If I click where it should be the form does save. The icon just seems to be blank.

    This topic has been closed for replies.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 26, 2018

    Hello ScottBI,

    We apologize for the inconvenience caused, as per the description above, the Save icon seems to be blank, Is that correct?

    Please try the following steps mentioned below:

    • Navigate to Edit>Preferences>General and uncheck these following options:

                           Show online Storage when opening files and Show online Storage when saving files.

    • Click OK, restart Acrobat Pro and see if this brings any difference.

    You may also check for any pending updates from help>check for updates, reboot the machine and try saving the file.

    If the issue still persists, please try repairing the Acrobat from help>repair installation(only for Windows), reboot the machine.

    If you still face the issue, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  Reboot the machine and install Acrobat back from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

      L
      laural75317968
      Participating Frequently
      October 22, 2018

      This issue just happened again about an hour ago - after Adobe did some updates that forced me to reboot my computer.  I did that and >>POOF<< the 'Save' icon is not on my toolbar.  The "fixes" above didn't work (I'm not allowed to "repair" - that requires a call to our IT department).  In any case, there's still a blank spot where the icon SHOULD be, but if I hover the mouse over it, it says 'Save file (Ctrl+S)'; I can even click in the BLANK SPACE and my file will save.  BUT.....NO VISIBLE ICON!!!  Someone help, please!!!  Thanks!

      Using Windows 10, issue is with Acrobat Pro DC.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      October 29, 2018

      Hello Laural,

      We're sorry for the trouble you had, what is the dot version of Acrobat installed? To identify, please take help from the article Identify the product and its version for Acrobat and Reader DC

      Reboot the machine once and check. Have you tried unchecking the two options from Preferences i.e.

      Edit>Preferences>General and uncheck these following options:

      Show online Storage when opening files and Show online Storage when saving files.

      Try repairing Acrobat with the help of the IT team and check.

      If the repair does not work, please use Acrobat cleaner tool to remove currently installed Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      Reboot the machine and install Acrobat back from Download Adobe Acrobat DC (Continuous) for Enterprise or VIP licenses

      Let us know how it goes.

      Thanks,

      Anand Sri.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices