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rickwtexas
Known Participant
December 23, 2019
Question

Save over pdf files not working

  • December 23, 2019
  • 1 reply
  • 1111 views

(Mac oS X high Sierra, Pro DC Build: 19.21.20058.359605) This started happening with last Acrobat Pro DC update - while working ongoing on an ai or indd file and saving a pdf to my desktop, the pdf does NOT update. In other words, if I make a change to the ai or indd file and save over the pdf Acrobat will not update the file. Even if I delete the pdf and save a pdf to the desktop with same file name the change will not take effect. Quitting Acrobat and reopening does not help. I have to change the pdf file name in order for the change to take effect.  Below is three tests from one file, saved pdf, save over, and quit and resave. The right side is the pdfs and they do not update. No amount of quitting or deleting older pdfs is fixing this one. 

I appreciate any help but please do not suggest the following:

1) quitting acrobat and reopening (doesn't work)

2) changing file names constantly (file names have to follow a set guideline per my employer)

3) deleting and reinstalling Acrobat DC (did that, no help)

4) not saving pdfs until I a job is 100% approved (if you suggest this you don't work in a fast, revision laden environment)

Thanks

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
December 24, 2019

Hi Rickwtexas,

 

We are sorry for the trouble. As described above, saving the changes to PDF is not taking effect.

 

Is this a behavior with a particular file or with any file you try to save? If it's a file specific issue please share the file with us for testing via private message. Click on the message icon on the top right corner to start the private message.

 

A new version of Adobe Acrobat / Reader DC is now available. Version 19.21.20061 please update the application to the new version. Go to Help > Check for Updates. You may also, download the patch using the link: DC Release Notes — Release Notes for Acrobat DC Products

 

If it still doesn't work, please try to reset preferences to default as described in the help article here: How to reset Acrobat Preference settings to def... | Adobe Community

 

If it still doesn't work 

 

 

Let us know how it goes

 

Regards

Amal

R
rickwtexasAuthor
Known Participant
January 2, 2020

Nope, no help. Manually downloaded the newest Acrobat build and no luck. Its worse than I thought - if it's 10.05am (for example) and at 10.19am I save over an exisiting PDF the modified date as seen by Mac OS X is still at 10.05am. Quitting multiple times does not help. It can be 24 hours later and a save over does not update the pdf. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 6, 2020

Hi there,

 

We are sorry to hear that the issue is still unresolved. Would you mind sharing more details for a better understanding:

 

  • What is the workflow or steps you are doing to export the Ai or Id file to PDF?
  • What are the PDF presets you are using?

 

Also, please share the following:

  • Original AI or ID file and the converted PDF file for further testing. 
  • Video recording for the issue you are experiencing so that we can try to replicate the issue on our end.

 

Regards

Amal

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