Scan shows inverted colors

Forum|Forum|2 years ago
January 25, 2024
2 replies
4419 views

I scanned a black & white text document today and the colors were inverted. The white paper was black and the black text was white. I've scanned lots of things before and this hasn't happened. I don't know if it's related, but I think it's the first scan I've made since upgrading to Sonoma. I'm using Acrobat 2023.008.20470.

I also tried scanning it with Image Capture and the colors are as they should be. (My printer/scanner is old and they stopped updating drivers about 10 years ago.)

This topic has been closed for replies.

J

juvander

Participating Frequently

Same issue with me as well, first page s always with inverted colors. Fixed by scanning first page twice and deleting first one. Very annoying.

Amal.

Community Manager

Hi there

Hope you are doing well.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20604 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

~Amal

Amal.

Community Manager

This is happening to me on my new Mac Studio (Apple M2 Ultra / macOS Sonoma Version 14.5 / Adobe Acrobat Pro Version 2024.002.20857). First page is inverse & rest of document is regular.

I have a new Fujitsu fi-8170 scanner. It is not an issue when I use Apple's scanning app or several other scanning apps (e.g. ExactScan Pro, Vuescan).

This only happens when using Adobe Acrobat to scan documents using the "Text" setting. It is not an issue when I change it to "Black & White."

I have attached a sample scan showing the problem.

Hi @David37648893t08k

Hope you are doing well and thanks for reaching out.

Would you mind collecting Acromon logs and sharing them manually as described in the help page https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html so that we can get it checked with the engineering team for the fix.

~Amal

Amal.

Community Manager

Hi @Stu Janis

Hope you are doing well and thanks for reaching out.

Please go to Preferences (Ctrl,Cmd+K) > Accessibility > under, custom color, set Page background to 'White' and Document text to 'Black' as shown in the screenshot below:

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Regards

Amal

Stu JanisAuthor

Inspiring

Unfortunately, that didn't help. Today I scanned another document. It was four pages long, and the first page was inverted, while pages 2-4 were correct.