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New Participant
November 30, 2017
Answered

Scan to PDF "please input some valid page dimensions"

  • November 30, 2017
  • 2 replies
  • 7823 views

I have one installation of Acrobat Pro DC out of 10 that refuses to scan documents from a scanner.  When Create from Scanner is used and a preset such as "Black and White" is selected, Acrobat throws the somewhat oddly worded message "please input some valid page dimensions".  Clicking on the gear next to the preset does not allow any changes to be made.

Any ideas on how to resolve this issue?  Thought I'd ask before I reinstall Acrobat and the scanner drivers.

Thank you

This topic has been closed for replies.
Correct answer AD-Tracye24958005opqa

Problem was resolved for OfficeJet 9020 printer by updating HP software.

2 replies

AD-Tracye24958005opqaCorrect answer
New Participant
June 21, 2022

Problem was resolved for OfficeJet 9020 printer by updating HP software.

New Participant
July 28, 2020

This problem still exists almost three years later.

New Participant
March 12, 2022

needing to select "show scanners user interface"

In Christ I am
New Participant
June 30, 2023

Where do you find the interface box to check it?!!!!!