Scan to PDF "please input some valid page dimensions"

New Here ,
Nov 30, 2017 Nov 30, 2017

Copy link to clipboard

Copied

I have one installation of Acrobat Pro DC out of 10 that refuses to scan documents from a scanner.  When Create from Scanner is used and a preset such as "Black and White" is selected, Acrobat throws the somewhat oddly worded message "please input some valid page dimensions".  Clicking on the gear next to the preset does not allow any changes to be made.

Any ideas on how to resolve this issue?  Thought I'd ask before I reinstall Acrobat and the scanner drivers.

Thank you

TOPICS
Create PDFs

Views

1.9K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Jun 21, 2022 Jun 21, 2022

Problem was resolved for OfficeJet 9020 printer by updating HP software.

Likes

Translate

Translate
Community Beginner ,
Jul 27, 2020 Jul 27, 2020

Copy link to clipboard

Copied

This problem still exists almost three years later.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 12, 2022 Mar 12, 2022

Copy link to clipboard

Copied

needing to select "show scanners user interface"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 21, 2022 Jun 21, 2022

Copy link to clipboard

Copied

LATEST

Problem was resolved for OfficeJet 9020 printer by updating HP software.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines