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Script error when signing into new installation of Acrobat

Forum|Forum|1 year ago
October 28, 2024
5 replies
9253 views

I'm getting the script error below when trying to sign into a new installation of Acrobat Pro 2020. This is the second of two installations under the same license.

Any thoughts on how to get past the error?

Pop up error message:

Script Error

An error has occured in the script on this page.

Line: 1

Char: 4

Error: Syntax error

Code: 0

URL: https://delegated.identity.adobe.com/darq/static/main.3741f81fbd36ec81f00a.js

Download and install

Correct answer ravinderg62643219

Hi All,

Apologies for the trouble you are facing using Acrobat. The issue is under investigation.

Meanwhile please try creating the following registry key and see if the issue is resolved and you can login successfully.

Setting registry

1. Open Registry Editor from Windows Start menu

2. Navigate to path Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\2020\Activation

3. On the right side panel, right click and select New->DWORD

4. Type the name of the key, IsAcroLicCEFDisabled

5. Keep the value as 0

Post setting this registry, try launching Acrobat and login.

Regards

Ravi

P

Paul Maconochie

New Participant

Hi Mary-Beth,

This sounds identical to the problem I was having and it followed my attempted upgrade installation of WIndows 11 (it failed) and the installation of PhotoShopElements 2024.

I am running 2020 Release (Classic) version 2020.005.30730.

I tried following a solution provided by jameso32010578 but I suspect I did not follow the instructions precisely.

I did a couple of uninstalls and reinstalls

I reached out to Adobe technical support and am still waiting a response.

One last try:

I ran CCleaner over my machine including the registry clean-up tool. It identifed some erroneous registry items associated with Acrobat 2020 and removed them.

I rebooted

I was able to re-install Acrobat 2020 with success.

I wish you luck.

B

balanced_Companion6111

New Participant

We had the same error message last year (2023) and used this workaround:
"Navigate to the folder C:\ProgramData\Adobe\OperatingConfigs.

If the OperatingConfigs isn't already present, create a new folder with the same name.

In the OperatingConfigs folder, create an empty file with the name EnableIEBrowserWF.CONFIG"

Today we had some users experience the error again.
After some research and try & error we removed above workaround and now it's working for them again.
If you maybe also applied this workaround try removing it.

M

mutinous_6759

New Participant

If you're running acrobat dc you need to run update 24.002.20933 B1 to fix it. Reboot after and test!

R

ravinderg62643219

Adobe Employee

Hi All,

This issue should be fixed now. Please try and confirm if you are still facing the issue.

Regards

Ravi

R

ravinderg62643219Correct answer

Adobe Employee

Hi All,

Apologies for the trouble you are facing using Acrobat. The issue is under investigation.

Meanwhile please try creating the following registry key and see if the issue is resolved and you can login successfully.

Setting registry

1. Open Registry Editor from Windows Start menu

2. Navigate to path Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\2020\Activation

3. On the right side panel, right click and select New->DWORD

4. Type the name of the key, IsAcroLicCEFDisabled

5. Keep the value as 0

Post setting this registry, try launching Acrobat and login.

Regards

Ravi

L

lfks

New Participant

This crap of a software doesn't even work using this wonderful workaround, endless loop of Login --> License Application does nothing -> Login -> License Application does nothing. Not to believe that this more than expensive software which can be replaced by 10 freeware tools does not even succeed with it's activation...

R

ravinderg62643219

Adobe Employee

Hi @lfks

You might be facing some different issue. I have sent you a private message requesting some more info to hep debug the issue. Please share the information so that we can investigate it.

Regards

Ravi

R

Rob6C2A

New Participant

Getting the same error here - fresh install of Windows 11. Contacted "Support" and was told this is a known issue with "Business networks" - Vineet told me to change our password during login of the registration.

Asked him what the password had to do with the error since the script error comes up before the oAuth. Was then told to reset my internet settings and try a different connection. Told him we've already done that. Then he disconnected.

Stellar support from Adobe.. Maybe certain things should not be outsourced.