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jrsva
jrsva
Known Participant
December 9, 2020
Answered

Selecting among digital IDs for signatures

  • December 9, 2020
  • 2 replies
  • 5356 views

We have two different digital IDs for use in signing different types of documents.  Somehow the images have gotten mixed up so the same image is attached to both IDs.  I need to edit one ID to embed the correct image or delete it and start over.  I'm kinda shaky on this whole procedure.  Please advise.

 

In Acrobat DC:  Tools / Certificates / Digitally Sign

Draw the signature box, click the drop-down for Sign As to show two choices.  The printed data shown is correct but both display the same image.

This topic has been closed for replies.
Correct answer ls_rbls

ls_rbls:

"The only difference in screenshots is the 'Modern user interface' which can be enabled and disbaled through Edit-->>Preferences--->>> Signatures."

 

I can't find anything about "Modern user interface" here.  Sure it isn't somewhere else under Preferences?

 

I'm more than half of that 150 yr all by myself.  😉

 


I apologize, I forgot to add that the "Modern user interface" was added in Acrobat workspace after your version. So your version still uses the classic interface when signing.

 

In the screenshots below I disabled the Modern user interface to illustrate that there is no difference between versions of Acrobat... maybe just some minute differences in the steps:

 

  • In my screenshots below I am using the same steps as you but I disabled the the modern user interface so you can appreciate the similarities of the classic user interface just like in the version that you're using

 

 

  • Below is the end result after I choose the desired graphic to be imported to the digitalID's appearance

 

 

And if I access these same settings from EDIT--->>>PREFERENCES--->>>SIGNATURE  this is how it looks with the modern user interface disabled in Adobe Acrobat Pro DC (paid subscription):

 

 

 

Note that there is no difference from the screenshots that you provided earlier. That is what I meant by Acrobat version been irrelevant. So it looks like we are missing an step.

 

But if none of this guidance works , I would say to click on Help and "Repair Installation", then try again.

 

 

2 replies

Bernd Alheit
Bernd Alheit
Community Expert
December 18, 2020

The modern user interface is not available in your old version.

    Dave__M
    Dave__M
    Community Expert
    December 9, 2020

    Go to your Preferences, and choose Signatures on the left.

    Click on More..., and from there, you can choose the signature you wish to edit, and click the edit button.

    I hope this is helpful.

    My best,

    Dave

    jrsva
    jrsvaAuthor
    Known Participant
    December 10, 2020

    Sadly, this does not help.  We have two digital IDs and everything seems right in the edit mode.  They show the correct signature images and both say "Digitally signed by your common name here" and give the date and time.  When I look at the third item down, "Create and manage identities for signing," it also seems correct, referencing the proper digital ID files.  Now, when I try to apply the signatures, the printed names are correct but both use the image file for signature #1.  Oops.

     

    I can make screen shots of these things if that will help to identify the problem; however. they will show both real names and real signatures, which I am not wild about posting on line.

    ls_rbls
    ls_rbls
    Community Expert
    December 16, 2020

    Thanks ls_rbls, that seems like a really detailed description, but here is where I get hung up:

    "To do so, you need to click once on the signature field like you normally would to sign. The dialogue window that will open 'Sign with a digital ID' will pop up and you'll be presented with your available digital IDs to choose from.

    Left-click once to select the digitalID that you want to use.and then click on 'Continue.' The next dialogue window will take over the screen 'Customize the Signature Appearance'."

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    I have an open document that I want to sign so I go to Tools / Certificates / Digitally Sign

    At this point I am asked to use the mouse to draw out the box where I want the signaure. When I complete that a pop-up appears captioned "Sign Document" and at the top it offers "Sign As:" with a drop-down menu for my two IDs.  One of them shows my name and signature correctly.  The other choice shows the other name but with my signature.

     

    Apparently I have taken the wrong route to get to this point.  I never get 'Sign with a digital ID' or a 'Continue' button.  Please tell me how to start the signing process that will get me to those options.  Many thanks.  I'm sorry to be so thick-headed.


    From what you continue to describe, if you go to tools and select the Sign tool, is an unnecessary method, unless you're trying to certify a document with a digital signature.

     

    You're not required to use this tool to sign if you use the "Prepare Form" tool instead, which will facilitate the user to add a signature object field.

     

    After you add your signature field, close the Prepare Form tool, and then just click once on that signature field to sign.

     

    This will open up the dialogue box as illustrated by Berndt Alheit in his screenshot.

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