Selecting among digital IDs for signatures

[jrsva]

We have two different digital IDs for use in signing different types of documents.  Somehow the images have gotten mixed up so the same image is attached to both IDs.  I need to edit one ID to embed the correct image or delete it and start over.  I'm kinda shaky on this whole procedure.  Please advise.

In Acrobat DC:  Tools / Certificates / Digitally Sign

Draw the signature box, click the drop-down for Sign As to show two choices.  The printed data shown is correct but both display the same image.

[Bernd Alheit · Accepted solution]

When you sign a document you will get a popup for the selection of the Digital ID:

Then you get a popup for the selection of the Appearance:

[jrsva]

ls_rbls:

"The only difference in screenshots is the 'Modern user interface' which can be enabled and disbaled through Edit-->>Preferences--->>> Signatures."

I can't find anything about "Modern user interface" here.  Sure it isn't somewhere else under Preferences?

I'm more than half of that 150 yr all by myself.  😉

[ls_rbls · Accepted solution]

I apologize, I forgot to add that the "Modern user interface" was added in Acrobat workspace after your version. So your version still uses the classic interface when signing.

In the screenshots below I disabled the Modern user interface to illustrate that there is no difference between versions of Acrobat... maybe just some minute differences in the steps:

• In my screenshots below I am using the same steps as you but I disabled the the modern user interface so you can appreciate the similarities of the classic user interface just like in the version that you're using

• Below is the end result after I choose the desired graphic to be imported to the digitalID's appearance

And if I access these same settings from EDIT--->>>PREFERENCES--->>>SIGNATURE  this is how it looks with the modern user interface disabled in Adobe Acrobat Pro DC (paid subscription):

Note that there is no difference from the screenshots that you provided earlier. That is what I meant by Acrobat version been irrelevant. So it looks like we are missing an step.

But if none of this guidance works , I would say to click on Help and "Repair Installation", then try again.

[jrsva]

Aha!  I think I see a key difference.  When I go to Certificates I have selected the first option on the left at the top of the page, Digitally Sign, which gives me none of the options in your screenshot.  You selected Certify (Visible Signature) further to the right on the page.  I'll try that in the morning; it's getting pretty late now.  Thanks!!!

[Bernd Alheit]

Both options gives the same result.

[jrsva]

I've finally got this wired!!  It does not matter whether I select Digitally Sign  OR  Certify (Visible Signature).  The key thing is to create a new appearance and associate the correct image file with the printed name.  The "Appearance" dropdown offers both of my old appearances, one of which has the wrong image, plus Create New Appearance.  I chose New, got the name and image correct, then went into  Edit / Preferences / Signatures and deleted the mixed-up appearance.  I've tested it several times now and it came out right for both of my old IDs and one new one.

Thanks very much, ls_rbls.  I'm still not  quite sure why it works that way but I've save all these notes to remind me when I mess up again.  Merry Christmas to all.

[Dave__M]

That's awesome!!!  Glad to hear that you figured out the snag!

Best,

Dave

[Bernd Alheit]

The modern user interface is not available in your old version.