Send for signatures not working

Forum|Forum|1 year ago
September 4, 2024
2 replies
499 views

I'm having an issue sending a PDF contract for signatures.

After I enter the recipient's email address and click to the next step to designate where to sign, the app just spins and spins for all eternity. I end up having to force quit Acrobat.

Creative Cloud and all apps are up to date.

This feature was working flawlessly for me until about three weeks ago.

Please help!

C

caring_wanderlust4571

New Participant

I have the same issue on my Microsoft Surface Pro notebook. The update has not sorted the problem. After I have signed my pdf doc and want to create the email to send it does nothing.

S_S

Community Manager

Hi @caring_wanderlust4571,

Hope you are doing well. Sorry for the trouble.

Would you mind sharing a screen recording of the issue for a better understanding and assistance?

Also, please ensure that the app is updated to the latest version (2024.005.20241) for the best experience.

-Souvik

C

caring_wanderlust4571

New Participant

Hi Souvik

I can't even do a screenprint for you as there is no activity after I had applied a signature to a document and I go to the send an email with my completed document, nothing happens. Enormously frustrating. Is it to do with my computer that is a Snapdragon processor? My other computer does not have the problem.

Kind regards

JW Alderslade (CA)SA

[cid:c1aa180a-3377-4c59-9a72-4ce99e249d23]

________________________________

[cid:2030ce27-2853-45a4-b9f7-216e9a3fcf8d]: +27 83 250 3861 |[cid:6c93a53c-c85f-465b-b539-dbc60105fc7e]:james@thebe.co.za

S_S

Community Manager

Hi @ksc2165400, Hope you are doing well. Sorry for the trouble, and the delayed response. The team was aware of the issue and a fix has been released. Would you mind updating the app to the latest version (2024.005.2039x) and let us know if the issue is fixed? -Souvik

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