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Shelley24425191j0ga
New Participant
June 17, 2022
Answered

Sending a Password Protected Doc for Signature

  • June 17, 2022
  • 5 replies
  • 14627 views

Hey, 

 

I am looking for a way to send a password protected PDF for signature - that requires the signers to enter the password to see the document and sign. Currently, I can set a password on the doc but the signers can still see the entire document when signing. The only need to enter a password if the doc is downloaded and opened. 

 

Is there a fix for this?

 

Thank you!

~Shelley

    Correct answer JC19380

    This resolved the issue for many of our users with this same complaint.

    • Close Adobe
    • Open a command prompt:  REGEDIT
    • Locate:  Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices\bUpdater - Delete the file.

    * If the e-signature tool is still not showing, open the program from the shortcut, select “See All Tools”, scroll to Forms & Signatures\Request E-signatures., click on drop-down and choose Add Shortcut.

    5 replies

    L
    LIBBY228645566r1f
    New Participant
    January 26, 2024

    I needed this feature as well and was getting ready to cancel my subscription until I found the option to revert to the older version. I went to Menu in top left corner and then down to "Disable new Acrobat." After doing this and then restarting it took me back to the old version where you could password protect and get signatures. 

      M
      Maria268281878w2l
      New Participant
      February 20, 2024

      I still cannot figure out how to add the password even when I turn the doc back to legacy.  The ability to add the password is gray shaded.  Are there any updates to how to do this?  I would love to send the file for signature and have the recipient need to enter a password to open and review, then sign. And, when they sign, I want the copy that is sent to them and back to me to also be protected and not able to be opened without a password. 

        J
        JC19380Correct answer
        New Participant
        February 20, 2024

        This resolved the issue for many of our users with this same complaint.

        • Close Adobe
        • Open a command prompt:  REGEDIT
        • Locate:  Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices\bUpdater - Delete the file.

        * If the e-signature tool is still not showing, open the program from the shortcut, select “See All Tools”, scroll to Forms & Signatures\Request E-signatures., click on drop-down and choose Add Shortcut.

        G
        gideonaina
        New Participant
        October 23, 2023

        DocuSign does this very well and I am surprised that Adobe Sign does not. It is standard security practice to password-protect an unsigned document so that only the intended recipient can open and sign it.

        Wake up Adobe!

         

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          October 26, 2023

          Hi there

           

          This option is available in Adobe Sign, as shown in the screenshot below:

          For more info, please go through the help page https://helpx.adobe.com/acrobat/using/send-for-signature.html

           

          Regards

          Amal

          L
          Lindsey32592062e4gv
          New Participant
          October 31, 2023

          Hi Amal

           

          My screenshot looks nothing like yours (see below). I am using Adobe Acrobat pro. Is yours a different product?

           

           

          M
          Metz Financial
          New Participant
          August 17, 2023

          Did anyone ever figure this one out? I also am trying to password protect documents sent out before signature so the client has to type in password first to view and sign their document.

            J
            Janet5C72
            New Participant
            August 17, 2023

            Would love to have the answer to this request/question.

            Trying to email the highly confidential document so the client has to type in password first to view and then sign it and send it back.

             

              Amal.
              Community Manager
              Amal.Community Manager
              Community Manager
              August 18, 2023

              Hi there

               

              Thanks for reaching out.

               

              It is the design behavior of the application. Once the PDF file is secured using the password, it can not be sent for signature via the document cloud.  There isn't much we can do.

               

              ~Amal

              Amal.
              Community Manager
              Amal.Community Manager
              Community Manager
              June 17, 2022

              Hi Shelley

               

              Hope you are doing well and sorry for the trouble.

               

              Would you mind sharing the steps you are doing to password protect the PDF file and send for signatures?

               

              For information about password protecting the PDF file please go through the help page https://helpx.adobe.com/acrobat/using/securing-pdfs-passwords.html

               

              Also, note that sharing the protected PDF file for signature is not allowed via Adobe Sign. You may share the protected PDF via email.

               

              Hope this information will help

               

              Regards

              Amal

               

               

              S
              Shelley24425191j0gaAuthor
              New Participant
              June 17, 2022

              Hey Amal, 

              Using Adobe Acrobat Pro for my desktop. I go into "File" - "Protect Using Password". I set up the password. I then go into "e-sign" - "request e-signatures". I add my email addresses, mark where they need to sign and send it off. 

               

              Is adobe sign the same thing? I looked and it doesn't say adobe sign on it. But I may have missed it. 

               

              Thank you

              Amal.
              Community Manager
              Amal.Community Manager
              Community Manager
              June 20, 2022

              Hi there

               

              The option of e-sign > request e-signature is powered by Adobe Sign, A cloud-based service. Also, once the PDF file is secured with a password it cannot be shared for signature via the Adobe Sign service.

              Would you mind sharing the video recording of the steps and the issue you are experiencing for a better understanding?

               

              ~Amal

              try67
              Community Expert
              try67Community Expert
              Community Expert
              June 17, 2022

              It's impossible to sign a file without being able to see it first.

              S
              Shelley24425191j0gaAuthor
              New Participant
              June 17, 2022

              Thank you, that is correct. I want them to be able to view the document before signing. My hope is to find a way to require a password for them to view the file and sign. Just as an added sense of security that someone else couldn't accidentally open the email to view the document. 

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