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Shared Review creation issue.

Community Beginner ,
Jan 10, 2023 Jan 10, 2023

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Hello all,

we get an error when we try to inizialize a shared review.

 

Roberta22935904oc39_0-1673350075579.png

 

The version is Adobe Acrobat XI.

Can you please help me?

Thanks

Roberta

 

 

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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Hello, 
I have the same problem. I use Arobat Pro 2017. At the end of the year 2022 everything was still ok. In the new year we get the error. 
Thanks 
Stefan 

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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Hello Stefan,

I contacted Adobe support, mybe is linked some Antivirus new version or some changes in the firewall.

I checked Symantec antivirus and now I see:

 

Roberta22935904oc39_0-1673429106146.png

You can try to see if in you side some patch has been done.

In my case Shared Review worked fine sure until 6th of January. The issue has been reported since 9th of January.

Roberta

 

 

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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Hello Roberta,

Thank you for your answer. I have another virus program. But that does not
seem to be the problem.
My guess is a Windows update.

Greetings
Stefan

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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Hi Stefan,

let me know that kind of Window update has been done.

Thanks

Roberta

 

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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Hi Roberta, 

If it is due to the updates, it can only be these two.

Greeting

Stefan 2023-01-11 Windows updates.JPG

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Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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Hello Stefan,

did you resolve the issue?

In my case the problem persists.

Roberta22935904oc39_0-1673856571944.png

 

Thanks

Roberta

 

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New Here ,
Jan 16, 2023 Jan 16, 2023

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Hello Roberta,
the problem is still there for me as well. Even with the latest version of Acrobat DC PRO.

There is another entry here that might explain it. But do not have a solution yet.

https://community.adobe.com/t5/acrobat-discussions/unable-to-do-comment-enable-because-of-adobe-root...

 

Stefan 

 

 

 

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Community Beginner ,
Jan 17, 2023 Jan 17, 2023

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Hello Stefan,

I resolved my issue, now I'm able to create shared Review.

Adobe support has suggested to disable some option in Acrobat.

You can apply the following steps:

  1. Open Acrobat
  2. Click Edit -> Preferences -> Security (Enhanced) and deselect the checkbox in yellow

Roberta22935904oc39_0-1673953985477.jpeg

Restart PC.

About the previously Acrobat version (Acrobat X, XI ..) the Adobe support is expired.

It has suggested to install Acrobat Pro.

Let me know if this can help.

Regards,

Roberta

 

 

 

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Community Beginner ,
Jan 19, 2023 Jan 19, 2023

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LATEST

Hello Roberta,
after updating to Acrobat 2022 and your setting it works again for us. Thank you very much.

Greetings
Stefan

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