Shared Review creation issue.

[Roberta22935904oc39]

Hello all,

we get an error when we try to inizialize a shared review.

The version is Adobe Acrobat XI.

Can you please help me?

Thanks

Roberta

[stefans75628431]

Hello, 
I have the same problem. I use Arobat Pro 2017. At the end of the year 2022 everything was still ok. In the new year we get the error. 
Thanks 
Stefan 

[Roberta22935904oc39]

Hello Stefan,

I contacted Adobe support, mybe is linked some Antivirus new version or some changes in the firewall.

I checked Symantec antivirus and now I see:

You can try to see if in you side some patch has been done.

In my case Shared Review worked fine sure until 6th of January. The issue has been reported since 9th of January.

Roberta

[stefans75628431]

Hello Roberta,

Thank you for your answer. I have another virus program. But that does not
seem to be the problem.
My guess is a Windows update.

Greetings
Stefan

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[Roberta22935904oc39]

Hi Stefan,

let me know that kind of Window update has been done.

Thanks

Roberta

[stefans75628431]

Hi Roberta, 

If it is due to the updates, it can only be these two.

Greeting

Stefan

[Roberta22935904oc39]

Hello Stefan,

did you resolve the issue?

In my case the problem persists.

Thanks

Roberta

[Stefan27958565iyk9]

Hello Roberta,
the problem is still there for me as well. Even with the latest version of Acrobat DC PRO.

There is another entry here that might explain it. But do not have a solution yet.

https://community.adobe.com/t5/acrobat-discussions/unable-to-do-comment-enable-because-of-adobe-root...

Stefan 

[Roberta22935904oc39]

Hello Stefan,

I resolved my issue, now I'm able to create shared Review.

Adobe support has suggested to disable some option in Acrobat.

You can apply the following steps:

1. Open Acrobat
2. Click Edit -> Preferences -> Security (Enhanced) and deselect the checkbox in yellow

Restart PC.

About the previously Acrobat version (Acrobat X, XI ..) the Adobe support is expired.

It has suggested to install Acrobat Pro.

Let me know if this can help.

Regards,

Roberta

[stefans75628431]

Hello Roberta,
after updating to Acrobat 2022 and your setting it works again for us. Thank you very much.

Greetings
Stefan