SharePoint Online Integration Failing to Open Files in Acrobat Desktop

Forum|Forum|11 months ago
February 10, 2025
6 replies
1172 views

I am running into issues opening PDF documents in our SharePoint Online environment in desktop Acrobat. We have the SPO-Adobe integration setup in our environment. When I click on a PDF in SPO it opens the document in Adobe Document Cloud. In Document Cloud there is a button to open the file in desktop and when I do it opens Acrobat but I get the following error:

Has anyone else ran into this issue or have suggestions to try?

General troubleshooting

K

Kevin385754680smw

Participant

This started happening to us recently as well, we see the creator's "xxxx OneDrive' as the base root of a PDF when opened from a modern sharepoint library. Clicking 'Desktop' button opens Adobe Acrobat DC but gives the same error as the OP.

Opening a PDF from a classic sharepoint library opens the PDF in a different Adobe web viewer showing the correct location in the breadcrumb (and the 'open in Desktop app' option works normally).

*See my comment to this Adobe Community post about the same issue for more details of my experience:
https://community.adobe.com/t5/acrobat-discussions/sharepoint-online-opening-to-desktop-app-error-on-all-pdf-files/m-p/15248965

S

SW_BR

Participant

We are having the same issue as of a few weeks ago.

@vfwdit2 , I can confirm i'm seeing the same where when you open the file it says "Persons OneDrive" which is wrong because its located on SharePoint online.

I've noticed the OneDrive location its referring to is the user that created/modified the document.

D

davidb80729080

Participant

We see the same but why are some users systems defaulting to local one drive and now opening from the sharepoint

V

vfwdit2

Participating Frequently

Its gotta be a bug with either Adobe Acrobat or Adobe Document Cloud. Not sure why there isn't more haste to fix this or more interaction from the devs on this!

V

vfwdit2

Participating Frequently

We are having the same problem. Strangely, it works fine for me, as I'm a full on SharePoint admin.

We notice for users, the PDF opens fine in Adobe Document Cloud, but the location of the file is incorrect.

When you click the down arrow next to the file name when it's loaded in Adobe Document Cloud, but before you click the "Desktop" button, it says "xxxxx's OneDrive" and something else. Clicking Desktop gets the file open failed error.

When I try it on my account, full on SharePoint admin, it says the proper location of the file in Adobe Document Cloud as the folder name, etc.

The user has full permissions to the library and can open the file from Adobe Acrobat directly by navigating to it manually in Adobe Acrobat, but clicking "Desktop" in Adobe Document Cloud doesn't work.

I think the location of file being wrong for user's in Document Cloud is the root of the issue.

Can anyone else confirm their location is wrong?