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Answered

Sign-in Issue, Script Error

Forum|Forum|3 years ago
October 7, 2022
8 replies
11299 views

We are having a problem signing into Adobe accounts from Acrobat. When we try, we get the following error message:

It appears a script for some type of automated captcha from Arkose Labs is the culprit. I have attempted signing in from outside our network to verify it’s not something in our firewall rules.

General troubleshooting

This topic has been closed for replies.

Correct answer Meenakshi Negi

Hi All,

Thank you for reaching out, and sorry about the trouble caused.

The issue has been fixed. Please check again and let us know if you are still having trouble with the issue.

Thanks,

Meenakshi

S

ss33782472ebb6

New Participant

i have problem scripts

Meenakshi Negi

Correct answer

Community Manager

Hi All,

Thank you for reaching out, and sorry about the trouble caused.

The issue has been fixed. Please check again and let us know if you are still having trouble with the issue.

Thanks,

Meenakshi

M

Matt264865076c0dAuthor

Participating Frequently

The issue does appear to be fixed now. Thank you!

D

Danob7

New Participant

I am having the same issue. I cannot complete my email address at login before this error message pops up. Onlt Task Manager will allow you to close it. Please help. This is so annoying.

W

Winnie265228440koh

Participating Frequently

Just call in. they will remote connect and fix your issue. It took less than 5 minutes to connect with them and then they remotely connected and fixed it in 20 minutes

Z

Zach265622532673

New Participant

Spoke with an Adobe rep and resetting the password before you sign in resolved the issue for now

Meenakshi Negi

Community Manager

Hi All,

Thank you for reaching out.

Would you mind sharing more details about this issue?

- Did you start receiving this error recently?

- Share the steps that pop-ups the error message.

- Share the current Acrobat and OS versions on the machine.

Thanks,

Meenakshi

D

defaultjrhx2dc50p54

Participating Frequently

The pop up occurred for my two users when they double clicked on a PDF to view it. Acrobat opened, but immediately popped up the Sign in window where you enter your email address. After entering the user's email address and clicking the continue button, that is when the script error occurs. I showed that Acrobat updated yesterday to 22.003.20258, and this is in a Windows 10 machine running 21H2 19044.2006

D

defaultjrhx2dc50p54

Participating Frequently

I have two users who experienced this issue. They both had the 22.003.20258 update applied to their system within the last 24 hours. I was able to kill off everything Acrobat related from Task Manager, then relaunched Acrobat, and before trying to log them in again, went to the Help menu and did Repair Installation. After the repair, I was able to log the users in.

W

Winnie265228440koh

Participating Frequently

Is there a fix for this? So frustrating as I pay for this service and the error won't let me even close the error!

M

Matt264865076c0dAuthor

Participating Frequently

I contacted Adobe support about it but I haven't heard anything back yet. They need to fix it though. I'm surprised more people haven't complained about it. Do you know how to block a URL?