Signature Blocking Ability To Edit/Save

[pcr67429050]

Hello,

I have a form that I fill out regularly that I receive from another company. The form has the signature of one of their employees on it but we fill out the form and send it back to them. Now, we can still fill out the form but we are unable to save the form due to the digital signature being on it. Is there a way around this or can someone tell me how to contact Adobe about it?

[Bernd Alheit]

What happens when you save the form in Adobe Acrobat?

[pcr67429050]

This is what they see

[Bernd Alheit]

Press the ctrl key and click on the OK button. What does you get?

[pcr67429050]

[Bernd Alheit]

The PDF file is not correct. xref is a required element of PDF files.

[pcr67429050]

Do you know of any way to correct it?

[Bernd Alheit · Accepted solution]

Ask the company for a correct version of the form.

[try67]

Ask them not to lock the document when they digitally sign it.

[pcr67429050]

This is a document that has been pre-signed. The just write over it and part of the issue is that the company we are working with is too slow to make changes. They do not have anyone with them who is Adobe saavy. I will ask them to do so though!