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PersOne
PersOne
Participating Frequently
January 14, 2017
Question

Since last automatic release update of acrobat DC (15.023.20053 ) ,

  • January 14, 2017
  • 4 replies
  • 4910 views

I am not able anymore to create/modify/sign on / .... =>  to do anything with my pdf.

Error Popup : ?RunInsideAppSandBox@LinguisticManager@devtech@@SAXXZ can not be found in library of dynamic links C:\Program Files (X86)\Adobe\Acrobat DC\Acrobat\Plug_ins\Spelling.api

When I try to go through Creative Cloud Appplications, it works !? . But it's not affordable because I used to choose my pdf files from Windows Explorer and then to launch Acrobat from there... And moreover, I am not sure that it works when my computer is offline...

Could you please raise that error upstream, in order a fix to be delivered ASAP  ?

Note : I tested on my 2 computers ( Windows 10, and Windows 7 ), it crashed as well on both ...

Thank you

This topic has been closed for replies.

4 replies

M
Mik.
Participant
February 10, 2017

Had the same issue here, no hint found here helped. Had the wrong version for that dll. Deinstalling Acrobat and the reader app and after that deleting the program folders, then reinstalling acrobat fixed it.

S
scb523
Participant
January 20, 2017

For what it's worth, I had the exact same error earier this week. I uninstalled Acrobat via CC, did a system scan, reboot, reinstalled and haven't had an issue since.

M
Adobe Employee
Mohd Amish
Adobe Employee
January 17, 2017

Sorry about your problem. Please let us know the following information to reproduce/isolate it at our end:

1) File version of: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeLinguistic.dll

2) Is a reboot pending on your machine? If yes, please reboot the machine and try again.

3) What other Adobe products are installed on your machine?

4) Please elaborate further on this:

When I try to go through Creative Cloud Appplications, it works !? . But it's not affordable because I used to choose my pdf files from Windows Explorer and then to launch Acrobat from there... And moreover, I am not sure that it works when my computer is offline...

Does it mean that if you first launch Acrobat DC through Creative Cloud and then open a pdf file from Acrobat File-> menu it works fine but if you double click a pdf file in Windows explorer to open in Acrobat DC it does not work?

Or the behavior which you see is something different than our understanding?

charlieo39376458
charlieo39376458
Participant
January 19, 2017

I too am having the same problem since the last update.

1) File version of: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeLinguistic.dll

     9.0.0.21565

2) Is a reboot pending on your machine? If yes, please reboot the machine and try again.

     No reboot pending

3) What other Adobe products are installed on your machine?

     Reader 11.0

     Creative Cloud

    

4) Please elaborate further on this:

JPinPerth
JPinPerth
Participant
February 9, 2017

Hello,

  Since that trouble, I addressed the issue to Adobe Acrobat support.

  They answered with a step by step procedure ( see below ) that solved the problem on my two computers ( Windows 7 and Windiw 10).

Here is the copy/past of the Adobe Acrobat Support 'Solution . :

1. Go to control panel >programs and features and then choose Acrobat pro DC and uninstall it
2. Press windows + R then type appdata
3. Go to local >Adobe >delete the Acrobat folder
4. Again go to appdata >Locallow>Adobe>delete the Acrobat folder
5. Again go to appdata> Roaming >Adobe>delete the Acrobat folder
6. Again Press windows + R then type Regedit
7. Go to HKEY_CURRENT_USER then software then adobe
8. Delete the folder name Acrobat ,Acrobat Distiller,Reader and pdf settings
9. Again go to HKEY_LOCAL_MACHINE then software then Adobe
10. Delete the folder name Acrobat ,Acrobat Distiller,Reader and pdf settings
11. Again go to Local Disc C drive >Choose Program Files ( x86) >Adobe >And see if any Acrobat folder is there or not >Delete it from there as well

Download the latest version of Acrobat from the link below and install Acrobat Pro DC


Hello everyone

I uninstalled Acrobat DC using the Creative Cloud app, rebooted my notebook and then reinstalled Acrobat DC using the CC app.  So far so good, the problem seems to have gone away!

G
gkaiseril
Inspiring
January 14, 2017

This is a User2User forum so we may not be able to address your issue and we certainly cannot fix Acrobat.

You should use the feature/bug report page for this issue and contact Adobe Acrobat support.

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