Hi,There seems to be a problem some users experience upgrading to Acrobat 11.0.04 on Mac Book Pro's that support Retina Display.In certain cases, Acrobat still runs in low definition and the setting "Open in Low Resolution" is checked and grayed-out (can't be changed).One cause we've identified is a preference file that is not updated in certain cases and prevents the system from letting Acrobat running in Retina Display mode.To fix it you can try this:Uninstall Acrobat 11Remove Library/Preferences/com.adobe.PDFAdminSettings.plistInstall Acrobat 11 againUse Help/update to upgrade to 11.0.4One of the knwon workflows is upgrading from a previous version of Acrobat that had been installed before a system upgrade, or from an old version of Acrobat such as 9 that is not supported on Mac OS 10.8.Please share your experience here and let us know if doesn't solve your issue. We'll contact you case by case if needed, to make sure you can have Acrobat run in high definition.Thanks,Luc

jay_harlow

Participant

Thanks Luc, this did work for me… after a bit of wrangling.

I had trouble with uninstalling/reinstalling Acrobat — after uninstalling (via the uninstaller in the Acrobat folder), Acrobat XI still showed as installed in CC.

The solution (from this article: http://helpx.adobe.com/creative-cloud/kb/cant-install-acrobat-aam.html) was to uninstall via Applications/Utilities/Adobe Installers. Even after the second uninstall, I needed to quit the Creative Cloud app and restart it before CC realized Acrobat wasn't installed and could reinstall.

Once I did that and updated, Acrobat's looking good.

H

h2de

Participant

i bought CS6 and comes with arobat pro X, ITS BLURRY and all updates are up to date. how do i fix this?

L

Luc_LeroyAuthor

Inspiring

Hi,

Acrobat X doesn't support Retina display like most applications released at that time - you will need Acrobat XI that you can get as stand alone or with Creative Cloud subscription for this.

Note that Reader XI (11.0.04) also supports Retina Display.

Hope this helps...

Thanks,

Luc

Jim_Pitre

Known Participant

I have a new MacBook Pro Retina laptop with a 750 Gb solid state drive running OSX 10.8.5 with a new copy if Acrobat XI - 10.0.04

The scrolling is so bad as to be unusable in any practical sense. I've tried a number of the solutions proosed on this site to no avail. Preview works well, but Acrobat is useless.

Your suggestion to uninstall and then reinstall sounds fine, but I downloaded from the internet and am not sure if I can reinstall without the original DMG file

Suggestions ?

Jim

Jim_Pitre

Known Participant

Uninstalled and re-installed Acrobat XI - no improvement of the scrolling problem

I bought this version of Acrobat in June of 2013, and here it is 4 months later and still can't use it. Shows how ptifully incompetent Adobe really is.

Jim

L

Luc_LeroyAuthor

Inspiring

Hi Jim,

Have you tried to follow the directions provided above by Steven Yen? Other users in your case all managed to get it to work...

Thanks

Luc

jedel312

Participant

I was able to get the Adobe Acrobat to work, but what about FormsCentral for Acrobat? The "open in low res" in checked and greyed out, so I can't uncheck it. Do you have any solutions for that? Thank you.

Adobe Employee

Exit Acrobat, Select Acrobat app, and check File/Get Info, "Open in Low Resolution" is grayed out.

I assume your machine is HiDPI Retina machine right?

1. Check the follwoing setting in info.plist:

/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Info.plist

<key>NSHighResolutionCapable</key>

<true/>

if not set to true, change to true.

2. open terminal window and type the following

touch /Applications/Adobe\ Acrobat\ XI\ Pro/Adobe\ Acrobat\ Pro.app/

3. Check "open in Low Resolution" setting again.

4. It should be turned on and uncheck

jedel312

Participant

Yes, Acrobat XI Pro works fine in high resolution. My issue is with the FormsCentral for Acrobat. It's in the same folder as Adobe Acrobat Pro.

E

ediblesf

Participating Frequently

Argh. I tried this.

Uninstalled Acrobat, etc.

Rebooted.

Now the Creative Cloud app won't let me download and install Acrobat. It says the app is "up to date," even though it has been uninstalled.

If I go here:

https://creative.adobe.com/products/acrobat? It launches the Creative Cloud app.

How can I download and install Acrobat again?

Help please!!!

Thanks!

Adobe Employee

Remove Library/Preferences/com.adobe.PDFAdminSettings.plist file, and try download again

Adobe Employee

Did that. Still get this when trying to download. It says Adobe Acrobat is Up to date, even though it has been uninstalled. Can't download directly from the web because it launches the Creative Cloud app.

.

Try two steps to clean Acrobat files:

1. Go to ~/Library/Preferences folder, delete all files that have adobe on it.

2. Go to ~/Library/Application Support folder, delete Adobe folder

A

Anonymous

Yes, the Retina display issue has been a show-stopper for me until now. So if I'm following this, you want "low resolution" (BTW you find this in the "get info" panel for the Acrobat application) unchecked and 32-bit mode checked, correct? With this, it is generally much improved, but I still have challenges with grabbing or selecting drawing markup corners or boxes (clicking or rolling over many times until it works) and pages randomly bouncing back and forth, sometimes mid note. Any suggestions?