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'Specify where to sign' button not working on Request Signatures

Community Beginner ,
Aug 22, 2022 Aug 22, 2022

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Hi everyone, I'm facing an issue with the Request Signature feature in Adobe Acrobat. The button 'Specify where to sign' seems to be inoperand, I fill the people who I want to request but when I click on the button nothing happens literally. It used to work fine a couple of week ago but now seems to be inoperant. I already tried reinstalling Acrobat but the issue persists, has anyone seen something like that ?  

 

Adobe error.PNG

 

 

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Security digital signatures and esignatures

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

What is the version of the Acrobat DC and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.2.20191 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, please try to request signatures via document cloud using the link https://acrobat.adobe.com/ and see if that works.

 

Regards

Amal

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Community Beginner ,
Aug 23, 2022 Aug 23, 2022

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Hi Amal,

 

Thanks for your help on this. The version we have is the 22.001.20085 which is the one we've packaged in our company. The issue is hapenning in all documents. I'll try updating the version and see how it goes. Any other thoughts? 

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Community Beginner ,
Aug 23, 2022 Aug 23, 2022

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Hi Amal, thanks for you help. Unfortunately updating to the latest one didn't work. I've trying with different documents and different users in my company and the behaviour is the same. Even clicking on the More Options doesn't do nothing. The only button that works is the Cancel one.

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Adobe Employee ,
Aug 24, 2022 Aug 24, 2022

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Hi there,

 

We are sorry to hear that.

 

Please try to logout of the application and reboot the computer once and relogin with the same Adobe ID and try requesting the signatures and see if that works.

 

Also, please try to request signatures via Document Cloud - https://documentcloud.adobe.com/link/home/ and check if that helps.

 

Also, please go through a similar discussion with the correct answer marked here https://community.adobe.com/t5/acrobat-discussions/cannot-request-signature-quot-user-provisioned-in... and see if that works. 

 

Regards

Amal

 

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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Amal,

 

Adobe Pro DC appears not to have the option to send for e-signature any more.  We have several stations with Pro installed and the new installation, and yes the new installation is Pro, does not include the option to send for e-signature in the drop down menu.  Not good!

Adobe Screenshot.png

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Adobe Employee ,
Aug 25, 2022 Aug 25, 2022

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Hi there

 

Are you able to request signatures via document cloud as described earlier?

 

Also, please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

 

~Amal

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Community Beginner ,
Aug 25, 2022 Aug 25, 2022

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I can use signatures on the cloud/web based application.  But that is not the preferred technique.  I work for the State and can not do installations on my machine. IT does all the installs.  They report that this "issue" is a known problem and that Adobe has been non-responsive in resolving it.  I will let them continue looing into a way to resolve the what we are now calling the "Adobe bug".  Cheers and thank you.

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Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

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Community Beginner ,
Aug 26, 2022 Aug 26, 2022

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Hi Amal.

 

I've also tried what it's the article and still not working. What I noticed is when I sign off and sign in with my personal acc that works. When I sign back in with the corporate one that stops working. We've Acrobat Std licenses, that should work anyway. We can't also access the web version with the corporate one. That says it's blocked and we should contact the support.

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Community Beginner ,
Aug 29, 2022 Aug 29, 2022

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Hi there, any other thoughts ? 

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Adobe Employee ,
Aug 29, 2022 Aug 29, 2022

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Hi @Fabiano25749175ycnl & @Robert25778797b626 

 

We are sorry to hear that. Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and the network fiddler logs https://docs.microsoft.com/en-us/microsoft-365/troubleshoot/diagnostic-logs/run-fiddler-trace for further investigation of the issue

 

Regards

Amal

[Edited]

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New Here ,
Jul 24, 2023 Jul 24, 2023

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I am experiencing the same issue.  V frustrating. 

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New Here ,
Sep 08, 2022 Sep 08, 2022

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 Hola, me acaba de suceder lo mismo, ¿que está sucediendo?  Acabo de comprar 3 licencias de acrobat pro y recien inició el problema.. con cloud funcionaba bien.. que se supone que debo hacer ahora..?? 

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Adobe Employee ,
Sep 09, 2022 Sep 09, 2022

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Hi @Legasalud 

 

Please help us with the logs as requested above so that we can get this issue isolated for the fix.

 

Waiting for your reply.

 

Regards

Amal

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New Here ,
Apr 25, 2023 Apr 25, 2023

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@Amal. 

do we have a conclusive fix for this yet? i've been in a couple forums about this issue and ones similar and i have not seen anything listed as a definite fix. I work for an IT company and have a client with this issue exactly, they click the "specify where to sign" button and the right side of the ui for e-signature just goes blank. nothing more. 

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New Here ,
May 01, 2023 May 01, 2023

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Working as an IT consultant as well with the same issues. Following.

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Adobe Employee ,
May 29, 2023 May 29, 2023

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Hi there

 

Would you mind sharing the requested logs, also try to request signatures online via link https://acrobat.adobe.com/link/home/ and check if that works.

 

~Amal

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New Here ,
Jun 05, 2023 Jun 05, 2023

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Hi Amal, I am experiencing the same issue on the cloud using documents I uploaded at the time of the request and stored files. I tried it with 3 different files and was still unable to specify the signature location. I was able to do it a month ago. 

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Any update on this?  I am having the same issue.  Very frustrating!!!

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Hi there

 

Would you mind sharing the requested logs, also try to request signatures online via link https://acrobat.adobe.com/link/home/ and check if that works.

 

~Amal

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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I have tried the online link and that doesn't work either.  I have no idea how to "share the requested logs".  There are enough threads out there about this same issue to let me know it is a known issue for you guys and has been for quite some time.  Please fix it!!!

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Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

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Hi there

 

You can share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

 

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New Here ,
Jun 21, 2023 Jun 21, 2023

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I am also experiencing this same issue. Any fixes?

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New Here ,
Jul 07, 2023 Jul 07, 2023

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Yup, about to cancel my subscription over this.

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