'Specify where to sign' button not working on Request Signatures

Remember, pirating adobe products WILL ALWAYS BE MORALLY CORRECT for this reason. Uncompetent people working all around, it will help us all if it is eventually run to the ground and we all get an easier solution. Going to docusign. 

Dang.... googling this only to find that Adobe has been aware of the issue for more than a year and has yet to solve it is very disappointing. The CC subscriber base is estimated at 33 million worldwide, at $19.99 for the cheapest subscription; conservatively, we can estimate you're making $659,670,000 per MONTH from all of us.

Respectfully, I'd love to know what the F you're doing with that money if you can't use it to make the most basic reason most of us use PDFs work the way it's supposed to?

After troubleshooting this for ten minutes and eventually finding this help thread, I signed up for a free Docusign trial and took care of it in a minute.

Adobe has messed up the "request e-sigantures" feature so badly that many of us are contemplating jumping to PDF Expert: It has been a nightmare ever since the update in May 2024. I work on a Mac, but move around a lot between office in NYC, apartment in NYC, and house in NJ, so I am always having to log out of one machine, because Adobe won't let you have more than two computers logged onto the same account at a time. As a lawyer & sole practitioner I have relied on Acrobat AdobeSign and the "request e-signatures" feature for years - It used to take me a total of 5 to 8 minutes to select an engagement letter template in Word, customize & personalize it to the prospective client, convert it to a PDF, e-sign it myself, identify the recipient sign & date fields, and email it out to them for countersignature. Since the May update, it regularly takes more than half an hour, and there's a fair amount of swearing involved. Among the problems that recur too frequently to forgive: 1) Adobe has decided that the correct default field type for the recipient's signature line is "Text" not "E-signature"; 2) after I have created the PDF and e-signed it myself, but before I designate a recipient, it erroneously decides that I'm not a paid subscriber and don't have access to Request E-signatures, so then I have to log out, log back in, and start over; 3) almost always, when uploading the PDF to Creative Cloud & before designating recipients, Acrobat hangs and freezes at 72% - spinning beach ball of doom [please do NOT tell me to do a clean reinstall: I've done it countless times; it does not help]: Force Quit is now a daily occurrence with Adobe; sometimes even that function freezes, and then I have to reboot the computer. 4) when I'm trying to re-designate the signature line as "E-Signature" instead of "Text," it gets cranky and the cursor gets jerky, so it will occasionally deposit a superfluous text box elsewhere in the letter, & then I have to trash the PDF & start over. Acrobat has transformed itself from business essential to a giant time suck. 

Also having this issue. 

I too, am having this issue. The web solution works, but this is disappointing and I don't have time to collect my CC logs and send them to you. The whole point of software like this is to make us more efficient. Good luck!

I am also experiencing this same issue. Any fixes?

 Hola, me acaba de suceder lo mismo, ¿que está sucediendo?  Acabo de comprar 3 licencias de acrobat pro y recien inició el problema.. con cloud funcionaba bien.. que se supone que debo hacer ahora..?? 

Hi there

Hope you are doing well and sorry for the trouble.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the version of the Acrobat DC and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.2.20191 installed. Go to Help > Check for updates and reboot the computer once.

Also, please try to request signatures via document cloud using the link https://acrobat.adobe.com/ and see if that works.

Regards

Amal