Skip to main content
B
balanced_Hummingbird3528
Participating Frequently
May 19, 2025
Question

splash screen at start up of adobe acrobat (paid for) will not disable!

  • May 19, 2025
  • 3 replies
  • 2004 views

I have gone into preferences multiple times and unticked the boxes in prefences/general/messages from Adobe...the same applies for the 'tell me if adobe is not my default....' feature, but everytime I restart adobe, the boxes are ticked!

 

I have tried as standard user and administartor, but they reset to being ticked!

 

This was not the case when I had the free version and is very frustrating.

version 2025.001.20474  

3 replies

B
balanced_Hummingbird3528Author
Participating Frequently
May 20, 2025

Hi Thanks.
When I run adobe as an admin, the plash screens are disabled in settings (great), but I cannot run as an admin all the time...

I like your final comment 'If issues persist, contact Adobe Support'...HOW? I have not been able to find out where to contact them, hence why I am on this forum!

Best regards
Paul Baxter

 

[PERSONAL IDENTIFIABLE INFORMATION REMOVED BY MODERATOR - THIS IS AN OPEN FORUM NOT ADOBE SUPPORT, PLEASE DO NOT POST PERSONAL INFORMATION]

B
balanced_Hummingbird3528Author
Participating Frequently
May 21, 2025

HI

I still dont have a solution to this small but annoying issue.

it seems that adobe only allows admins to chage preferences, or the reg key edit only works for admins...not sure...

THanks in hope!

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 21, 2025

Hi @balanced_Hummingbird3528,

 

Hope you are doing well. Sorry for your experience with the welcome splash screen on Acrobat.

 

Adding to the comments by Tariq, would you mind adding another DWord to the same location:

Dword: bWhatsNewExp

Value: 1

 

You can refer to this article for reference: https://adobe.ly/4mqyLgr.

 

Hope this helps.


Regards,
Souvik.

B
balanced_Hummingbird3528Author
Participating Frequently
May 20, 2025

Hi Tariq
I am afraid it didn't work. I also restarted the PC, and went into acrobat to change the preferences again, but it still reverts to showing the splash screens...

[cid:image006.png@01DBC986.4E093AF0]

Best regards
Paul Baxter
[PLEASE DO NOT POST PERSONAL INFORMATION AS THIS IS AN OPEN FORUM, Info removed by Adobe Moderator.]

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
May 19, 2025

Hi @balanced_Hummingbird3528, 

 

Thanks for the details, and you’re right: Disabling the splash (welcome) screen in Acrobat Pro via the UI sometimes doesn’t work. You can enforce it via the Windows Registry using Adobe’s FeatureLockDown policies.

 

 

Registry Key to Disable the Splash Screen:

  1. Open the Registry Editor

    • Press Win + R, type regedit, and press Enter.

     

  2. Navigate to (on 64‑bit Windows): 

    HKEY_LOCAL_MACHINE

      └─ SOFTWARE

          └─ WOW6432Node

              └─ Policies

                  └─ Adobe

                      └─ Adobe Acrobat

                          └─ DC

                              └─ FeatureLockDown

    Note: If you don’t see FeatureLockDown, right‑click the DC key, choose New ▶ Key, and name it FeatureLockDown.

     

     

  3. Create or modify the DWORD value

    • In the FeatureLockDown key, right‑click in the right pane and select New ▶ DWORD (32‑bit) Value.

    • Name it: bToggleFTE

    • Double‑click bToggleFTE, set Value data to: 1

     

  4. Close Registry Editor and restart Acrobat.

 

Let us know how it works at your end. 

 

 


~Tariq

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices