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H
hornedone27
New Participant
May 4, 2020
Question

Status: Could not save the shared review-enabled PDF file error

  • May 4, 2020
  • 2 replies
  • 5941 views

I have been sending pdf proofs for the last 2 years with no issues. a week ago this error started. Everything acts normal until I send the email and this error pops up. I have attempted the repair installation, reinstalled, even attempted to send from a different computer to no avail. I am using the current version with no additional updates available. Email is being sent via outlook as a link versus an attachment.

 

Heres the odd part. When I do a reinstall it sends 1 file no problem and then errors out on everything after that.

 

Any help would be much appreciated. This is driving me nuts.

This topic has been closed for replies.

2 replies

D
default9c0zid35zykt
New Participant
May 25, 2021

So whats the fix I get this message as well. I was able to generate a single PDF review via my own network drive but when I tried to create another review with a separate pdf I get an error message:

 

Status: Could not save the shared review-enabled PDF file error

D
Daral15A7
New Participant
August 20, 2021

I got the same error when I tried to set up a Shared Review PDF on a network drive.  But when I set it up on my local computer, it saved the PDF file fine.  The network drive and local drive are within the same LAN (local area network).

 

T
TCBill
Inspiring
January 18, 2024

Anybody wanting or willing to try tackling this problem again? I'm having it on Win 11 running version 2023.008.20470.


I've had the shared review feature working fine on SharePoint for a while, but today it started doing this dadgum error again. Believe it or not, the last time this happened I tried it on another SharePoint "subsite" in our domain and it worked great. Another time it failed, I tried it again the following morning back on the original "subsite" and it worked. 

This is just too valuable a feature to walk away from.

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 24, 2020

Hi there

 

we are sorry for the trouble and the delay in response. I hope you would be able to fix it by now.

 

If the issue still persists,

 

What is the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat/Reader DC

 

Make sure you have the latest version 20.009.20065 installed go to Help > Check for Updates.

 

If it still doesn't work, please create a new test user profile on Windows with full admin rights or enable the root user account on Mac and try using the application there and check

 

Let us know how it goes

 

Regards

Amal

 

 

 

H
hornedone27Author
New Participant
June 1, 2020

version 20.009.20065

 

Ive done a new user and even went to a completely different computer and still have the issue. The very first time I send once installed works jsut fine. After that it fails in the same way. I even attempted to see if my indesign file was exporting odd and used all of the presets with the same response when sending.

 

Some more info on what is happening: Once closed after failing; if I navagate to the folder on the server for the review the review file is there along with a folder. I had some reviewers try to add comments to this file and they get no comment tools at all.

 

Thank you

Hornedone

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