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Known Participant
April 26, 2021
Question

Submit Button not working

  • April 26, 2021
  • 1 reply
  • 4364 views

Hello l have tried to create a Submit Button for the first time and l believe l have followed all the right steps.

 

When l create the 'Submit Button' l go on the [OK] button on the Menu up top and I drag the rectangle over the area l wnat the 'Submit Button' to be.

Then 'Propreties' > 'Actions' > 'Submit a form'.  Then l go on 'Add', and on the field 'Enter a URL For this Link' I enter as below:

 

mailto:

 

Following the Column without spaces l add the email address.

Then l select 'PDF the complete document' > 'OKAY' > 'Close'.

 

It opens the window 'Default email application (mail), l press 'Continue'... but then it says

 

"An error occurred while trying to create a mail document. 

Adobe Acrobat is unable to complete your request. If you are not sure how to proceed further, you can save your form and return it manually using your Internet email service."

 

What is it that is not working?

 

Thank you so much for your support

 

This topic has been closed for replies.

1 reply

try67
Community Expert
April 26, 2021

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

Known Participant
April 27, 2021

It's the most recent:

 

Acrobat Pro DC

and l m using iMac OS Catalina

 

So the system should be okay...

Any thoughts?  

Brainiac
April 27, 2021

We really don't like "recent" as an answer because often we find the problem is actually that things are out of date, and updates are failing.

 

So, please tell us the ACTUAL version number of your system (like 10.13.42) AND of Acrobat. For Acrobat we want something like 2016.123.23343.