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Text appears on Phone that i Do not see on computer

New Here ,
Apr 22, 2025 Apr 22, 2025

My issue:

 

I created a PDF form and I tested and tried it on the computer and other computers and it works fine.  I open the same form on a cell phone and when i click a particular box it prefills information that I do not know where it comes from, I can not find the info on the box it relates too and I cant make it appear anywhere but the cell phone.  What am i missing?

TOPICS
Create PDFs , Edit and convert PDFs , PDF , PDF forms
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Community Expert ,
Apr 22, 2025 Apr 22, 2025

It's probably your mobile OS or the PDF app supplying dummy text as a guide to help the user understand what the field is expecting.

 

Can you tell us exactly what text is being pre-entered?

 

 

- Author: InDesign Masterclass: Type & Tables, InDesign Masterclass: Text Techniques, ePublishing with InDesign. Consultant & Trainer: ID, IC, AI, PS, Au, PDF, #508 Accessibility
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New Here ,
Apr 22, 2025 Apr 22, 2025

I do have dummy text in the box already.   I have it under properties:format:Custom: then the script  

 

if (!event.value) {

event.value = "Any other screen names, gaming id's or other monikers associated to you on the Internet since 18 years old and/or any Other media sites not listed above - Do not include passwords";

event.target.display = display.noPrint;
event.target.textColor = color.ltGray;

} else {

event.target.display = display.visible;

}

 

problem is that once you click the cell it auto fills in actual details that the person did not enter and unless the person deletes the info it just adds to the info they are adding 

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Community Expert ,
Apr 22, 2025 Apr 22, 2025

This may be an app specific behavior on your phone. If this is not Adobe's Acrobat Mobile App you may have to reach out the support of the third party app, for more help. 

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New Here ,
Apr 22, 2025 Apr 22, 2025

I hear what you are saying, but it is happening on other peoples phones also, It must be in the pdf but i cant find it.

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New Here ,
Apr 22, 2025 Apr 22, 2025
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I also did open it on my phone with the adobe app and it did the same thing and showed me the hidden text that would appear when i clicked the box.

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