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regional.colorado
New Participant
March 16, 2025
Answered

text missing on mac

  • March 16, 2025
  • 7 replies
  • 10581 views

Text / all words are missing from PDF when opened on mac in adobe (paid software). These text and words show on iPhone. Computer and software are up to date. Does anyone know how to fix this?

    Correct answer regional.colorado

    I figured out a work around. Open the PDF in preview on your mac. Then save as a PDF. I was able to view the text by doing this. Not sure how this worked, but it allowed me to continue with working on my PDF.

    7 replies

    B
    bookworming
    New Participant
    March 20, 2025

    I just updated the app and the issue is fixed.

      D
      dave_7599
      New Participant
      April 10, 2025

      I'm having a related issue with free Reader version 2025.001.20432 on a Mac Mini M4, Sequoia 15.4.  It appears to affect some bank statements from one bank. 

      In Finder, the document preview appears normal. In Acrobat, there is some information (Bank logo, FDIC logo, last page has phone #'s in case of errors in Electronic Transfers, and some graphics of lines and boxes for tables) visible, but no usable content.  Clicking "Check for Updates" brings up a dialog that says Updater is Already Running. 

       

      Is there a fix?

       

      D
      dave_7599
      New Participant
      April 10, 2025

      Additional info. All data in the document is visible when opened in Preview.

      C
      craig.randomly
      New Participant
      March 19, 2025

      Same thing = did a test. I sent a pdf with this issue to myself and opened it on my old Macbook 2015 using Adobe Acrobat 2024.004. something (not the same version on my newer Macbook Pro.) All the text appears just fine on the old Macbook using Adobe Reader.
      So...is this an Adobe Acrobat/Reader issue or an issue with MacOS Sequoia 15.3.2 ? Or a combination?
      I used an alternative pdf reader on my Macbook Pro and all the text appears just fine.
      For me, this all started a few days ago after running an update to MacOS Sequoia 15.3.2.

      J
      Joanne285635391280
      New Participant
      March 21, 2025

      It may be an issue with Mac Sequoia now that you mention it. My Macbook Pro did an update this morning, and I just noticed this issue since then. This is a big problem. So do we go to Apple for a fix??

      R
      Adobe Employee
      ravinderg62643219
      Adobe Employee
      March 19, 2025

      Hi All,

       

      We have rolled out fix for this issue. Please update Acrobat Reader to the latest version and try opening the pdf files.

       

      Regards

      Ravi

        K
        kd49396195
        Participating Frequently
        March 19, 2025

        There is still the issue for me in Adobe Acrobat Pro that when I open pdfs, instead of opening in the Adobe Acrobat Pro app, the files actually open in a separate Adobe Acrobat Helper app window instead.

          J
          joshua_3464
          New Participant
          March 17, 2025

          Same. I use this application daily for work. On Friday, 14MAR2025, I was able to open and edit documents just fine. Now this morning, Monday, 17MAR2025, whenever I attempt to open PDFs, I get pages of horizontal lines with gaping space between them, but no text. Looks like this is an acute issue based on the timestamps on other people;s posts.

            S
            stephanie_7326
            New Participant
            March 17, 2025

            Exactly the same problem!!! This is crazy I pay a large yearly subscription for a product that I have to use a work around for...

              R
              regional.coloradoAuthorCorrect answer
              New Participant
              March 16, 2025

              I figured out a work around. Open the PDF in preview on your mac. Then save as a PDF. I was able to view the text by doing this. Not sure how this worked, but it allowed me to continue with working on my PDF.

                S
                social_Dewdrop6619
                Participating Frequently
                March 16, 2025

                I just got a notification that this is the "right answer" despite using a different company's software to "fix" the problem. I love the quick and dirty resolution, but how outrageous that this thread will probably be ignored by Adobe now. 

                  S
                  social_Dewdrop6619
                  Participating Frequently
                  March 17, 2025

                  Hi @social_Dewdrop6619 

                   

                  This is not the right anwser but a workaround which changes the orignal font of the file. 

                  Team is working to fix this issue on priority.  It would be helpful if you could share some test pdf ( if possible ) with us to ensure fix is working for your files as well.

                   

                  Regards

                  Ravi


                  Ravi, 

                  While you say this is not the right answer, Adobe's algorithm decided that it was the right answer and notified me via email that it was the right answer (attached). Since there is no public ticketing system for issues, this is all we can go on as consumers of Adobe's products. 

                   

                  I've attached a document that was working on Friday, but does not work as of now. 

                   

                  Are you able to share a link so we can track the progress on this catastrophic bug? What is the timeline to resolve?

                   

                  Are we able to get money credited back to us since the product we are paying for does not work? Causing a work stoppage?

                   

                  When my company sells annual subscriptions, we are liable for them to work 24/7 with no downtime. I am sure the Adobe TOS is written very favorably for Adobe and less so for the consumer, but this is staggering. I did not update anything between Friday and Sunday when this stopped working. What an unreliable product. (I've since deleted and re-installed, with no resolution.)

                  T
                  Tarah53
                  New Participant
                  March 16, 2025

                  I'm having the same issue. It seems to be specific to bank statements.  I can view other .PDF documents and all bank statement content in Preview on Apple, but not in Adobe desktop app. I chatted with Apple support and they said it's an Adobe issue.

                   

                  S
                  social_Dewdrop6619
                  Participating Frequently
                  March 16, 2025

                  I really can't believe there is (seemingly) no way to file a support ticket outside of this User Community interface! This is catastrophic for my proposal work and we are expected to just sit here and wait until it might get fixed.

                    S
                    social_Dewdrop6619
                    Participating Frequently
                    March 16, 2025

                    I am right there with you! I cannot open any documents and edit them. This is why I purchased the software. Everything on my Macbook is updated, including Adobe. I also deleted the app, downloaded and re-installed and the issue persists. Opening it on Adobe's cloud website also makes the situation even worse. However, my PDFs open just fine in the Macbook Preview app. 

                      R
                      rui_7609
                      New Participant
                      March 16, 2025

                      Have the same problem. Can see the texts in Preview but not in Acrobat (paid version of Adobe). So frustrating!

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