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yakirr
Participating Frequently
November 12, 2024
Answered

The app does have a bug or glitch while loading

  • November 12, 2024
  • 1 reply
  • 1461 views

Hello, I use the app, it takes about 33 seconds to load, is there any bug or malfunction

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Correct answer S_S

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Thanks @yakirr, for the screen recording.

 

We are aware of the issue and working on a fix with the upcoming release.

 

Meanwhile, would you mind going to Acrobat-> Menu-> Preferences-> Security (enhanced)-> disabling the option "Run in AppContainer"-> Restart the app.

 

Let me know if this helps.

 

-Souvik

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 12, 2024

Hi @yakirr,

 

Hope you are doing well. Sorry for the experience with Acrobat.

 

Would you mind sharing a few more pieces of information for further investigation:

1. The app version number of Acrobat you are using (go to Menu-> Help-> About Acrobat Pro);

2. The OS of your device and its complete version (go to System Settings-> System-> About);

3. Is the issue observed at launch, or when you try to follow any workflow?

 

To test, would you mind trying out the steps:

Right-click the app icon-> Properties-> Compatibility-> check the box "Run the app in compatibility mode"-> select Windows 8-> Apply-> Okay.

 

Look forward to hearing from you.


-Souvik

Y
yakirrAuthor
Participating Frequently
November 12, 2024

Souvik Hi, of course the system information of the computer and also the version of Adobe Acrobat, everything is here. I want you to fix the problem that it takes time to load the application, about 28 seconds I will ask for your help on the matter

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
November 14, 2024

?


Thanks @yakirr, for the screen recording.

 

We are aware of the issue and working on a fix with the upcoming release.

 

Meanwhile, would you mind going to Acrobat-> Menu-> Preferences-> Security (enhanced)-> disabling the option "Run in AppContainer"-> Restart the app.

 

Let me know if this helps.

 

-Souvik

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