New Participant

Question

'The document could not be saved. A file I/O error has occured.'

Forum|Forum|2 years ago
December 4, 2023
2 replies
6632 views

Hi Team,

A user in our org is experincing the error when attempting to save PDF's to a network location, this occurs with certain documents, saving the document under a different name also doesn't work.

Dean28698692polo

New Participant

My Acrobat 8.1 recently gave me an error when I tried to save a file, especially if I made a change to the file. I figured out that I turned on "Controlled folder access" in my "Windows Security Ransomware Protection". When I turned it off again, Acrobat returned to normal.

Community Manager

Community Manager

Hope you are doing well and thanks for reaching out.

Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/the-document-could-not-be-saved-a-file-i-o-error-has-occured-2014/m-p/10786391#M231769 and see if that works for you.

~Amal

New Participant

Hi,

Thanks for the info I have tried the steps mentioned in the discussion,

A bit more info from my side:

The user scans from printer to email

When they open as save as on some files they will get this error,

They are saving to a file server (network drive)

Community Manager

Community Manager

Hi there

Would you mind sharing a small video recording of the steps user is following for more clarity?

~Amal