the file full trust notifier.exe is not marked for installation

New Here ,
Apr 06, 2020 Apr 06, 2020

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I keep getting this error "The File 'FullTrustNotifier.exe' is not marked for installation

I recently got a new computer and used a PC transfer to transfer all my files and apps from the old to the new. When i tried open up Adobe Acrobat Reader for the first time it said something about this FullTrustNotifier. I then tried to uninstall but then i got this message that it was not marked for installation. I got the advise to delete the folder and install again, so i did that but all it got me was that now i can't even open acrobat reader.

I then tried google it, used various PC Cleaners to get rid of the file, nothing happened, it still sits in my list of programs. I have deleted the Notification manager but could not find the HKEY file so i could delete that. I have tried the CC Cleaner tool, but still its on my list of programs.

I cannot install a new version, because it can still detect the old version.

What can i do now? What haven't i tried?

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Adobe Community Professional ,
Apr 06, 2020 Apr 06, 2020

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Hi,

 

Here it is, the answer in the following guidance should work: https://community.adobe.com/t5/acrobat/fulltrustnotifier-exe/td-p/10266620?page=1

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Adobe Community Professional ,
Apr 06, 2020 Apr 06, 2020

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New Here ,
Apr 06, 2020 Apr 06, 2020

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I have tried all this.

If i search in my folders, i do not have any adobe files still installed. 

If i search for the program adobe i do not find it

But its still on my list of programs where i cannot uninstall because of this fulltrustnotifier that i can't find either.

Hope that makes sense?

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Adobe Community Professional ,
Apr 06, 2020 Apr 06, 2020

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In which version of MS Windows is this happening and which version of Adobe Acrobat are we talking about?

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New Here ,
Apr 06, 2020 Apr 06, 2020

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I have Windows 10 Pro and it is Adobe Acrobat Reader DC 

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Adobe Community Professional ,
Apr 07, 2020 Apr 07, 2020

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Ok, 

 

If you don't have Adobe Acrobat Pro installed you may need to delete an entire directory that apparently was not removed by the CC Cleaner tool.

 

The FullTrustNotifier.exe is exclusive of Acrobat not Reader and it resides in a hidden directory under C:\Program Files\WindowsApps\

 

To access this system folder you need to enable in your File Explorer to view hidden files. In addition, you may not have access to this folder even with your current administrator account.

 

But you can try first to access this folder from the File Explorer. If you're able to to, then navigate to here:

 

C:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r

or something similar.

 

If you receive a notice that you're not allow to access this folder due to security restrictions you will need to do it via command line.

 

FIRST, copy this path Copy this path: C:\Program Files\WindowsApps

 

Now, hit the Windows key in your keyboard, and type in "CMD" (without the quotes) .  Select "Run as Administrator".

 

  When the command prompt opens change from the current directory to the path that I put for you above using the change directory command  "CD" exactly like this:

 

cd C:\Program Files\WindowsApps

 

To view the contents of this directory use the command "DIR" and you will see that a list will populate. The folder that we are looking for looks something like this AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r

 

To get rid of it permanenetly use the command RMDIR /S /Q like this

 

rmdir /S /Q AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r

 

Also you can try from the registry and find these keys manually. These are:

 

  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Extensions\ProgIDs\AppXgyhnefgjrhg1dgvfe34ed16m63ad1qn1

 

  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Extensions\windows.protocol\adcnc\AppXgyhnefgjrhg1dgvfe34ed16m63ad1qn1

 

  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Packages\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r

 

  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\PackageRepository\Packages\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient_e1rzdqpraam7r!App\windows.protocol\adcnc

 

  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SecurityManager\CapAuthz\ApplicationsEx\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r

 

  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AppModel\StagingInfo\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r

 

  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AppModel\StateRepository\Cache\Application\Data\8d

 

  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AppModel\StateRepository\Cache\ApplicationUser\Data\75

 

  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AppModel\StateRepository\Cache\Package\Data\169

 

As you can see the list continues, so in the end is easier to delete the whole directory from the command line. Bear in mind that going to  C:\Program Files\WindowsApps  via GUI or CLI is another way of accessing the registry.

 

Reboot the machine and hopefully this folder won't get recreated during start up.

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Adobe Community Professional ,
Apr 07, 2020 Apr 07, 2020

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Hi I have to make a correction to one statement that I made last night.

 

There is a fulltrustnotifier.exe for Adobe Reader in this path: 

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

 

And for Adobe Acrobat is found here:

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat

 

You may need to double-check if this file exists in these paths in your new computer. 

 

If I understood your post correctly you mentioned that you deleted the FullTrustNotifier.exe?

 

If this is the case, I would definitely recommend to stop experimenting with the registry and other important  system folders. 

 

I think it would be easier if you disconnect your PC from the Internet, restart your PC and boot in Safe Mode. Once the system is up, see if you can open Adobe Reader DC and actually be able to go to Help menu and select "Repair Installation".

 

If you're not able to open Acrobat Reader DC, you can still perform a repair of the original installation.

 

To do so, go to this folder: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Setup Files

 

If for some reason you're not able to see the installation files here, then you can also perform the repair from the Control Panel --->>> Control Panel\Programs\Programs and Features ---> Uninstall or change a Program. If you see your Adobe Reader listed there, click on it once to select, then on click "Change" (not Uninstall). This will also perform a repair.

 

Here is additional guidance of interest: 

 

 

I said that this executable was exclusive of Adobe Acrobat Pro which is not true. In my computer is a different problem because I have both products installed. So, while the 

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New Here ,
Apr 07, 2020 Apr 07, 2020

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Thank you for your replies.

I have deleted the whole adobe folder, because i was told that this would fix the problem. But all its done is to give me more problems because all the solutions i have found i still needed this folder.

You are also telling me to go to the folder.

I am not able to open acrobat reader because the program does not exist on my computer except when i go to remove programs in the controlpanel, then its there. That is the only adobe i can find on my computer.

 

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Adobe Community Professional ,
Apr 08, 2020 Apr 08, 2020

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The fact that you have Adobe Reader in the control panel listed as an installed program is enough proof that it is still in your computer.

 

Because the program wasn't uninstalled properly, and the PC transfer was also done incorrectly, you messed up the whole thing by following inappropriate guidance or not taking the necessary time  to understand how to do it.

 

The more I read your original post the more I can tell you are completely lost.

 

I'm really sorry that this happened but you can't expect that Adobe Acrobat or Reader will work in a new computer if you didn't take the time to uninstall it FIRST from the old computer and THEN install a new version of Reader or Acrobat in the new computer.

 

A PC transfer of data from one computer to another is not the same.

 

So, You have a few options left:

 

  • Download and install not the new version but the same old version of Adobe Acrobat Reader in the new computer. Do you remember which version was this? If not, go here https://get.adobe.com/reader/enterprise/  or here  ftp://ftp.adobe.com/pub/adobe/  Sometimes is necessary to install the old software in order to be able to uninstall it correctly from a computer.

 

  • Note that you've also failed to mention what operating systems are you dealing with. What is in the old computer using? And what is in the new computer? Most imoprtantly, what was the PC Transfer software that you used? I suspect you may have to contact their technical support. Whatever you did has nothing to do with Adobe nor the Acrobat product that you're trying to troubleshoot.

 

  • Last, if you were using any subscriptions of other Adobe  products in the old computer, and Adobe Acrobat was part of that subscription, you will need to run the CC Cleaner Tool in addition to running the Adobe Acrobat  and Reader Cleaner and Repair tool again

 

  • Only when all of these attempts fail, you will need  to refer to my  first answer in this conversation, learn how delete everything from command line.

 

But honestly, if you still have the old computer around with the old data, the easiest way to work  this is to perform a clean install of Windows in the new computer, then download and install Adobe Acrobat Reader DC , and last, restore ONLY a backup of user data from the old computer. 

 

DO NOT restore a backup of system files and program files from the old computer  to the new computer.

 

Obviously, this is not how it's done.

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New Here ,
Apr 11, 2020 Apr 11, 2020

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Thank you for all your replys

I have always been told not to delete programs by deleting the folder and this just confirms never do it.

This was my first time using a PC transfer and my last.

I have now tried installing the old version, but it did not work.

I think i will just take your last advice and install windows again. Almost all my files are in dropbox so this seems like the best thing to do.

I appreciate you taking the time to answer a newbies questions and coming up with all these solutions.

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Adobe Community Professional ,
Apr 11, 2020 Apr 11, 2020

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Yes, you're welcome.  Stay healthy!

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New Here ,
May 19, 2022 May 19, 2022

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Well, I'm having the same problem.  I didn't transfer anything.  Abobe has a rougue ad that kind of makes you try to use Adobe pro for a fee.  I have a subscription to Adobe Pro X on another computer and I was using DC when a notification popped up that said something like, " You have a verified subscription.  Combine files, send, blah blah by linking to Adobe...."  Of course in my mind, this made sense!  I said YES!  I need to be able to fill in and create PDF's and I do actually have an Adobe Pro X Subscription with MY Adobe CS6 design package...so yeah.  lol.. NO.

I haven't been able to use Adobe since.  Every single time I open it, it takes me to the BUY ADOBE PRO menu and asks if I want to upgrade.  If you don't select to upgrade, now I can no longer use DC.  I can't repair or change the download.  I've tried.  I can't uninstall it or I get the same message as the other user.  So, I can no longer use a Adobe Reader for free?  

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