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T
Taylor36523971m4qq
Participant
July 22, 2024
Question

The instruction at %s referenced memory at %s. The memory could not be written.

  • July 22, 2024
  • 1 reply
  • 1035 views

We are seeing multiple machines with the latest Adobe Acrobat update randomly throwing messages like the below on Windows 11.

The instruction at %s referenced memory at %s. The memory could not be written.

We have seen other threads from May and June 2024 with a similar message.  The response from Adobe engineering was that a fix was being worked on.
Is this still a known issue pending a fix?

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    1 reply

    T
    Taylor36523971m4qqAuthor
    Participant
    July 22, 2024

    @Amal. Any insight?

    D
    default0bid0k0al8x7
    Participant
    July 30, 2024

    I am getting the same, multiple users after upgrading to Adobe Acrobat (x64) 24.002.20933 - any action from Adobe?

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      July 31, 2024

      Hi @Taylor36523971m4qq @default0bid0k0al8x7,

       

      Hope you are doing well. Sorry for your experience!

       

      The team is already aware of the issue and is investigating a fix.

       

      Meanwhile, would you mind generating crash logs and sharing the log ID with me? This will help me and the team greatly in expediting the fix.

       

      Please use this link: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html to collect crash logs and share the unique ID of the log.

       

      -Souvik

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