The "Get started" windows keep popping up when opening Acrobat Pro/Save PDF/Open new tab

[KING HAI23052928970i]

Hi all,

My user is facing a weird issue. The "Get Started" window always appears when she opens the Acrobat Pro.

Also, the "Get Started" window will appear when she saves the PDF or opens a new tab in Acrobat Pro.

I tried to reinstall the Acrobat, but it still appeared.

Is there anyone who can tell me how I can solve this issue?

[Abambo]

It troubled me a few starts, but it is currently gone. I simply closed them each time.

[ls_rbls]

Hi,

Is this happening when the user is not connected to the Internet?

[KING HAI23052928970i]

Nope, the computer is connected to the Internet

[ls_rbls]

Assuming that this is not a bug that might've been introduced with latest updates, all I can think of is if the user is signed in in Acrobat with the Adobe ID that is associated appropriately with their subscription plan.

If that is not the case, it may be possible too that her Adobe ID (user account) has been activated in more than two different computer devices.

In which case, she may go online and sig in with her Adobe ID to:

• https://account.adobe.com/activated-devices

And on that page, verify if her account appears activated in two or more computing devices.

If it is, she may deactivate all other computers and only leave active the computer that she is currently working with that PDF.

Also, are you able to confirm if this is hapoening with inly one PDF document or with any PDF documents that she tries to view in Acrobat on that computer?

[KING HAI23052928970i]

Only one activated device is shown at https://account.adobe.com/activated-devices.

And I can confirm that she is using the correct account.

The "Get Started" windows will appear when:
1. Open Acrobat Pro every time
2. Open any PDF with Acrobat
3. Save any PDF

[Alfred32569234z0ed]

Same

[ryanw73048402]

Same issue.  Driving us all nuts.

[zahirb39812425]

Same issue also, extremely annoying... 

[Meenakshi Negi]

Hi KING HAI23052928970i and Alfred32569234z0ed,

Thank you for reaching out, and sorry about the trouble caused.

I have shared some information with you in a private message in the community.

Please check your inbox and try the steps suggested. You may check the message via the envelope icon on this community window at the top right. 

Let us know if that helps.

Thanks,

Meenakshi

[SPNB30481984ejfe]

I am also having the same issue. It is very annoying.

[Meenakshi Negi]

Hi South Point30481984ejfe,

Please check your inbox as I have shared the workaround.

Let us know if that helps.

Thanks,

Meenakshi

[Mohd Ammar5CDD]

Hi @Meenakshi Negi I'm experiencing this issue as well. Can you please let me know the steps?

Much appreciated. Thanks!

[MGRoberts]

Please share.

[KING HAI23052928970i]

The solution you sent to me works properly!!!

Thanks a lot!!!

[Mohd Ammar5CDD]

Hi @KING HAI23052928970i would you mind sharing it to the forum for the rest of us? Thanks.

[KING HAI23052928970i]

Not sure whether I can post it here. Please check your inbox, as I have shared the workaround which MeenakshiNegi shared with me via private message.

[MGRoberts]

My entire staff and I have the same issue. No matter how many times I close the Start Window I can not get it to go away. Opens every time a new pdf is opened. please share the work around.

[Mohd Ammar5CDD]

@KING HAI23052928970i  I didn't see any message from you. By the way I'm new here, how do I PM another user?

[katiet13992230]

Please share if you can.

[Nathan31826589tafd]

I am experiencing this issue as well. Any help would be appreciated!

[Emily24315508ta0n]

I'm having the same issue. Can you please share the workaround publicly or send it to me as well?

[Meadows-Fishe32665536v9dh]

Having the same issue, wondering if those troubleshooting steps could be sent my way.

[Timothy32669232ebtg]

I am having the same issue as well...

[Eric5CCE]

Can you all send me how to fix my way?