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There was a RAISE without a handler. The application will now exit/

Forum|Forum|15 years ago
July 6, 2010
3 replies
85626 views

Can someone help me figure this out, I can open Acrobat and run it for about 5 seconds, then this message pops up "There was a RAISE without a handler. The application will now exit." and Acrobat Pro closes.

I am running Mac OSX 10.5.8 and Acrobat Pro 9.3.3. I have tried going back to a previous version of Acrobat but I get the same error. I am using Firefox, someone suggested it is a Safari thing, but I have never used Safari, not sure why it would be associated anyway, but trying to give as much info as I can.

Help please?

This topic has been closed for replies.

Correct answer AnandSri

Hi Qingzil,

We're sorry for the trouble,

Adobe Acrobat and Reader 19.021.20056 Optional update, November 13, 2019 official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes

Please let us know if you experience any issues.

Thanks,

Anand Sri.

F

fi2000

Participant

I had this issue this morning.

For Mac's

to fix I did the following

open keychain access.app, (I opened it from spotlight)

on the left click on certificates

you will get a list of certificates on the right

highlight Adobe certificates,

right click

click on [get info]

this opens up the Adobe certificates

for each certificate

Click on arrow just beside the work [trust] on the left

go to [when using this certificate], click [always trust]

do this for each certificate

close windows

you should now be able to View pdfs.

judek18634314

Participant

Thanks @fi2000 for that suggestion. I have enabled Trust on the certificates. One thing I think is happening is some kind of incompatibility between Google Drive File Stream and Acrobat, at least for slightly older Acrobat files. I have noticed that if I view the enclosing Google Drive folder in my web browser, right-click on the file and choose Download to replace it in the same location in my Finder, the problem goes away. I also notice that the pdfs that won't open in Acrobat open just fine in a web browser. Hopefully the fix you have provided will smooth all this out!

L

lukka12

Participant

Had same thing - problem was with WebLink plugin after some update.

Locate Acrobat Plug-ins folder (right click on Adobe Acrobat Pro in Applications and select Show Package Contents), remove folder WebLink.acroplugin or replace it with previous version from backup, and restart Acrobat. Not sure if this plugin is big lost, but at least you should have your Acrobat running.

A bug like this should really be a shame for Adobe devs

qingzil87333136

Participant

This didn't work for me 😞

AnandSri

Correct answer

Community Manager

Hi Qingzil,

We're sorry for the trouble,

Adobe Acrobat and Reader 19.021.20056 Optional update, November 13, 2019 official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes

Please let us know if you experience any issues.

Thanks,

Anand Sri.