There was a RAISE without a handler. The application will now exit.

Forum|Forum|6 years ago
October 31, 2019
3 replies
25179 views

Hi there. I am running a macOS 10.15 (Catalina) and everything works fine with my adobe apps. However, after I restart the computer for once (no crash or anything, just a normal restart), I cannot use my acrobat pro DC anymore. It always prompt out "There was a RAISE without a handler. The application will now exit." and then I could do nothing. What's interesting is that if I open the acrobat pro DC and it won't crash and I can still do all the preferences stuff etc. The Error message only occurs when I actually open up a PDF file and start to scroll down the file (Weird enough). I've almost tried every single method I could find on the web, including: reinstall acrobat pro DC, log out and log in again, delete WebLink.acroplugin etc. and None is helpful.

Macintosh

Correct answer AnandSri

Hi there!

Thanks for your time and patience thus far.

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes

Please let us know if you experience any issues.

Thanks,

Anand Sri.

AnandSri

Correct answer

Community Manager

Hi there!

Thanks for your time and patience thus far.

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes

Please let us know if you experience any issues.

Thanks,

Anand Sri.

A

Anonymous

Checking for updates SHOULD found under the preferences than under help. I’ve seen many ask where could they find it; not everyone that uses this program is a pro and know all the ins and outs of it. I followed the instructions from another person in the community that solved the problem, when I did the check up it said that it was all up-to-date so I’m not sure if that did work or not.

A

Anonymous

Adobe is in many places within the Library so you need to be more specific to what folder you're talking about. Besides Adobe should do an update on this issue as not averyone knows anything about the Library and about the folders you mentioned. I use the Adobe Reader and mostly use it to read my pdf files. At first I would get the message and would shut down right after. When did what I could to uninstall it and reinstall it, it still "knows" me. I can open the app without a problem, but and when I try to view a pdf file I still get the same Raise message and can view the file.

J

Julian24830946nk3e

New Participant

I have deleted that folder but the problem persists on my MAc. This is a new issue - Adobe was working OK for the past year and has only now developed this fault.