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rameshbobbu
New Participant
May 8, 2020
Question

there was an error processing a page. there was a problem reading this document(18)

  • May 8, 2020
  • 4 replies
  • 19535 views

Getting 'there was an error processing a page. there was a problem reading this document(18)' error when  i open a PDF in a certain page( the image that exists does not show up) using Adboe Reader/Acrobat. The same PDF opens with out error in all browsers and other pdf readers. 

    4 replies

    S
    Srinivas3741447205a3
    New Participant
    March 10, 2025

    I am having the same issue. The PDF document can be opened in Edge, however, when tried in Adobe, it throws that same error. Please help.

      M
      Mohit38310811u53a
      New Participant
      June 28, 2024

      Hello, I'm also facing the same issue. My PDF contains checkboxes added using the pdf-lib npm package, which I use to add elements like names, dates, checkboxes, and signature fields.

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        June 28, 2024

        Hi there

         

        Hope you are doing well.

         

        Would you mind sharing more details about the issue you are experiencing? What is the workflow/steps you are doing a small video recording of the same would be very helpful.

         

        We are here for help, just need more help.

         

        ~Amal

        M
        Mohith23164649acfb
        New Participant
        February 15, 2022

        I am facing similar issue when i am replacing a password protected file with non password protected file programatically

        .

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          May 9, 2020

          Hi Rameshbobbu

           

          We are sorry for the trouble. As described you are getting the error 'there was an error processing a page. there was a problem reading this document(18)'

           

          Is this a behavior, with a particular PDF file or with all the PDFs? Please try to open a different PDF file and check.

           

          Please try to recreate the PDF file as described below and see if that helps:

           

          • Open the PDF file in a web browser (Google Chrome)
          • Go to Print > Select 'Adobe PDF' in the printer list > Click on Print
          • Save the file with a different name and check

           

          Let us know how it goes.

           

          Regards

          Amal

            D
            Daniel.Montoya
            New Participant
            May 19, 2020

            Hi Amal, 

             

            I hope all is well with you. 

             

            I am having the same problem but when I try to open the PDF in a google chrome, it does not open correctly. 

             

            Can you please help me out with this I do not know what else to try. 

             

            Thanks and I look forward to hearing from you. 

              Amal.
              Community Manager
              Amal.Community Manager
              Community Manager
              June 1, 2020

              Hi there

               

              We are sorry for the trouble and the delay in response.

               

              You may try to clear the cache of the web browser or you may try switching to a different Web browser and check.

               

              Regards

              Amal

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