Skip to main content
New Participant
May 8, 2020
Question

there was an error processing a page. there was a problem reading this document(18)

  • May 8, 2020
  • 4 replies
  • 19535 views

Getting 'there was an error processing a page. there was a problem reading this document(18)' error when  i open a PDF in a certain page( the image that exists does not show up) using Adboe Reader/Acrobat. The same PDF opens with out error in all browsers and other pdf readers. 

4 replies

New Participant
March 10, 2025

I am having the same issue. The PDF document can be opened in Edge, however, when tried in Adobe, it throws that same error. Please help.

New Participant
June 28, 2024

Hello, I'm also facing the same issue. My PDF contains checkboxes added using the pdf-lib npm package, which I use to add elements like names, dates, checkboxes, and signature fields.

Amal.
Community Manager
Community Manager
June 28, 2024

Hi there

 

Hope you are doing well.

 

Would you mind sharing more details about the issue you are experiencing? What is the workflow/steps you are doing a small video recording of the same would be very helpful.

 

We are here for help, just need more help.

 

~Amal

New Participant
February 15, 2022

I am facing similar issue when i am replacing a password protected file with non password protected file programatically

.

Amal.
Community Manager
Community Manager
May 9, 2020

Hi Rameshbobbu

 

We are sorry for the trouble. As described you are getting the error 'there was an error processing a page. there was a problem reading this document(18)'

 

Is this a behavior, with a particular PDF file or with all the PDFs? Please try to open a different PDF file and check.

 

Please try to recreate the PDF file as described below and see if that helps:

 

  • Open the PDF file in a web browser (Google Chrome)
  • Go to Print > Select 'Adobe PDF' in the printer list > Click on Print
  • Save the file with a different name and check

 

Let us know how it goes.

 

Regards

Amal

New Participant
May 19, 2020

Hi Amal, 

 

I hope all is well with you. 

 

I am having the same problem but when I try to open the PDF in a google chrome, it does not open correctly. 

 

Can you please help me out with this I do not know what else to try. 

 

Thanks and I look forward to hearing from you. 

Amal.
Community Manager
Community Manager
June 1, 2020

Hi there

 

We are sorry for the trouble and the delay in response.

 

You may try to clear the cache of the web browser or you may try switching to a different Web browser and check.

 

Regards

Amal