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New Participant
September 15, 2023
Answered

this document cannot be opened in pdf viewer or PDF-Xchange lower than 7.0

  • September 15, 2023
  • 1 reply
  • 897 views

Hello All, 

 

I am getting this error when opening one specific attachement. Any idea how to resolve this. 

Appriciate any help. I tried uninstall and reinstall but didn't help.

This topic has been closed for replies.
Correct answer try67

Are you trying to open it in Adobe Acrobat or Reader? If so, there's a script embedded in it that's preventing it from being opened. If you disable JS (Edit - Preferences - JavaScript) you should be able to view it, and even remove the code that closes it automatically (if you have Acrobat).

1 reply

try67
try67Correct answer
Community Expert
September 15, 2023

Are you trying to open it in Adobe Acrobat or Reader? If so, there's a script embedded in it that's preventing it from being opened. If you disable JS (Edit - Preferences - JavaScript) you should be able to view it, and even remove the code that closes it automatically (if you have Acrobat).