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AHastings
Participating Frequently
December 15, 2022
Question

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  • December 15, 2022
  • 1 reply
  • 5864 views

I share documents several times a month, now I cannot.

Why?

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    1 reply

    A
    AHastingsAuthor
    Participating Frequently
    December 15, 2022

    adding, Ive tried recreating the PDF, and Ive also tried other PDFs in other locations, and none of them can be shared.

    I believe Adobe has an issue.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    December 15, 2022

    Hi @AHastings,

     

    Hope you are doing well. Sorry for your experience with Acrobat DC.

     

    Would you mind sharing a screen shot of the error or a screen recording of the workflow you are trying to achieve for better understanding?

    Also, please try signing out from the application and sign back in to check if it helps.

     

    Look forward to hearing from you.

     

    -Souvik.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    December 15, 2022

    @S. S  Thanks for the suggestions.  I removed the prefs and still had the same results.  The online tools DID work! So at least thats a workaround that I can use.

     

    Im on a Mac so the Windows only stuff wont work.


    @AHastings,

     

    Great to know that the workaround works.

     

    While you can share the files using the online portal, please reboot the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.

     

    -Souvik.

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