This operation is not allowed, since scanning is in progress

Dear All,

We all know and agree Adobe loves our money, forcing it into our wallets without solving basic flaws over the years.

This one was reported first in 2018.

I am using Acrobat 2020 Pro (no subscription) but the version is not important, since Adobe does not improve its software, just its appearance. I had this issue in Windows and Mac alike, just with one file. So, I got the understanding that the file is the problem, not the software. Of course, Adobe's Acrobat software broke the file, but the problem is in the file.

I was playing with some pdf's trying to merge them. First I used the Insert Pages option from the Thumbnails side view. This finished the job with an error bad parameter. After that I was unable to OCR (it returned Bad Parameter at page 146 of 574), or close the Adobe (Win/ Mac) since they returned the same error scanning is in progress. I was trying to scan an additional page, to split the file, take out page 146 and next ones, etc. Since it was the same file, there was the same error. So I got back one step.

Instead of Insert Pages, I used Combine files and the file worked as a charm.
So go back one step since Adobe cannot go forward.

Just resinstalled Windows 10 and reintalled Adobe Acrobat X Pro.  'Tried to scan and can't.  Try to close the program and get this message: "The operation is not allowed, since scanning is in progress."

'Have to use task manager to quit the program.  Close down, restart Windows, same issue.

Hi 哲史,

Thank you for reaching out.

Please try reinstalling the application. Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the Mac and then reinstall the application from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if that helps.

If the issue persists, please confirm when you get the error message? Does it appear when you use a particular tool or does it appear on using any tool?

Are you experiencing the issue after the recent update or it was there in the last version too?

Would you mind sharing a small screen recording of the issue occurring at your end?

Thanks,

Meenakshi

On a Mac, you can use the Command, Option & Escape keys to force quit an application.

Hey Clara and others,

we apologize for not being able to respond to this post. When do you exactly see this message "This operation is not allowed..." which tool you have been working on?

If this message appears during Print or when scanning a document? I found a similar discussion here https://community.adobe.com/t5/acrobat/error-this-operation-is-not-allowed-since-scanning-is-in-progress/td-p/10853836?page=2 does your relates to the same? 

If yes, please try the workaround suggested. 

Please share the Acrobat's version you are working with. A few screenshot of the error would be super helpful. 

Thanks,

Akanchha 

I used task manager and ended the Adobe program and then I was able to enhance.