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Samantha333515273mur
New Participant
January 23, 2024
Question

Thumbnail PDF file preview not showing up, even when enabled

  • January 23, 2024
  • 4 replies
  • 3211 views

Hello everyone. I had acrobat version 2023.006.20380 64-BIT downloaded, and last weekend (January 13-14, 2024), the thumbnail pdf preview stopped working. Now it just shows the Adobe PDF icon. I uninstalled that version, and I installed Acrobat version 2023.008.20470 64-bit (latest version) on our AMD Ryzen 3 4300G 3.8 GHz processor, shutdown computer, started it up, and it still isn't working. 

 

I have thumbnail preview enabled under the general tab (as instructions state), and It was working just fine, but over the weekend I came back to work and it had stopped showing the thumbnails. Any help would be greatly appreciated! It is very helpful because we have to download a lot of different files to our desktop, so it's nice having the visual thumbnail to be more efficient with organizing and printing. Thanks Adam

    This topic has been closed for replies.

    4 replies

    JR Boulay
    JR Boulay
    Community Expert
    September 27, 2024

    Since I settled Foxit Reader as the app to manage PDF thumbnails on my Windows I no longer have any issues.

    Acrobate du PDF, InDesigner et Photoshopographe
    jp91306
    jp91306
    New Participant
    September 26, 2024

    So,  the general opinion is:  It's BROKEN, and it can't be fixed by the PAYING users.   Is that correct ?

      JR Boulay
      JR Boulay
      Community Expert
      September 27, 2024

      So, the general opinion is: It's BROKEN, and it can't be fixed by the PAYING users. Is that correct ?

      No but it works when it wants to, it's random.

      Acrobate du PDF, InDesigner et Photoshopographe
      JR Boulay
      JR Boulay
      Community Expert
      January 27, 2024

      You must revert to the Classic UI: https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-interface/td-p/14052807
      Consider the "new Acrobat" as a beta version, many features are still missing or half-implemented.

      Acrobate du PDF, InDesigner et Photoshopographe
      S
      Samantha333515273murAuthor
      New Participant
      January 30, 2024

      Thanks JR, we are using the Classic UI, and it's the thumbnails are still not showing. Only thing that has worked is starting a completely new user profile, which I would like to avoid. I'll report back here if anything new is resolved. Adam

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        January 23, 2024

        Hi @Samantha333515273mur

         

        Hope you are doing well and thanks for reaching out.

         

        As you have updated the application to the latest version 23.08.20470, please restart the computer once and see if that works.

        Also try to repair the installation from the help menu (Win Only) and see if that works.
         
        Please try to reset the Acrobat preferences as described here https://adobe.ly/3tUuOuh
         
        You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

         

        Note: Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

         

        ~Amal

        S
        Samantha333515273murAuthor
        New Participant
        January 26, 2024

        None of the options you gave have helped. Thanks, Adam

         

        S
        Samantha333515273murAuthor
        New Participant
        January 26, 2024

        If anyone else has any options, please let us know! Thanks!

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