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J
jörgw47408277
Participating Frequently
August 14, 2017
Answered

Trouble installing-auto update Acrobat DC continuous update August

  • August 14, 2017
  • 1 reply
  • 3040 views

Hi,

Using Mac: My subscription (CC2017) Acrobat DC continuous doesn't get auto-updated (The new Ruler pref - isn't available)

So i downloaded the August Patch

If i want to install the update manually; the Acrobat DC is grayed out (although i've got R/W permission)

How can i Fix this please?

Best Regards

This topic has been closed for replies.
Correct answer kglad

I am also experiencing this exact scenario as you describe. I'm also looking for answers. Also when trying to uninstall and then install via the Creative Cloud app, I get an installation failed" message. When I click the Learn More I get:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 17.9.20058.0 Acrobat DC/Acrobat DC Installer.pkg_17.009.20058 -----------

ERROR: DW006: Apple Package failed to install successfully.

ERROR: DW003: Third party payload installer /tmp/26047018-6B6B-4774-B90A-B4F27DA96956/Acrobat_DC_Web_WWMUI/Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

-------------------------------------------------------------------------------------


https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html

1 reply

kglad
kglad
Community Expert
August 14, 2017

what happens when you start to install the downloaded dmg?

J
jörgw47408277Author
Participating Frequently
August 14, 2017

Thats the one, i've downloaded..... if the DMG is opened; it contains the .pkg package

kglad
kglad
Community Expert
August 14, 2017

like i said before; the update starts UNTIL have to pick the Acrobat application Step

(which is grayed out, so the update can't start)


i don't understand what your picking when you double click the pkg file so using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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