Trouble viewing data pdf downloaded from HubSpot

Forum|Forum|10 months ago
March 18, 2025
3 replies
657 views

I'm having trouble viewing the data on a pdf report I've downloaded from HubSpot. This seems to only happen on pdfs from that platform on my Mac, no other pdfs behave in this way. Is there an Adobe View setting or maybe a Mac setting that I need to adjust? See screen shot below....

PDF

Correct answer Amy8694

I manually checked for updates in Acrobat (ie Acrobat>Help>Check for updates) and there was an update available (for me) – version 25.001.20438.
From what I can see from Acrobat Release Notes site, it was released on 19th Mar.
I installed and the issue is resolved!!

Also want to add in here HubSpot were fantastic. They responded quickly to my ticket with their own investigation, but as per above looks like Abode have resloved with lastest update.

Excellent, my update just happened and it also seemed to correct the issue!

S

snapchat_6138

New Participant

It might be a font rendering issue or how HubSpot generates the PDF blinds conroe tx. Have you tried opening it in Preview instead of Adobe, or checking if the text is selectable.

J

jodie_vts

New Participant

Having exact same problem - in Acrobat Pro (they work in Reader but you can no longer have both Reader and Pro on same device). Raised with HubSpot and they are investigating also. Docs open in other pdf readers just fine, such as Preview, or Foxit Reader.

A

Amy8694Author

New Participant

Thank you for your comment. Glad that I'm not the only one experiencing this issue. I will continue to watch for a resolution from both HubSpot and Adobe.

A

Amy8694Author

New Participant

I want to also add that I was on a team viewer with Adobe help and they uninstalled my Adobe Reader and reinstalled Adobe Pro, and the problem still persists. I have been unable to connect with them again.