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samw24933130
Participant
December 9, 2020
Answered

Trying to embed video in PDF and only Soundwaves are showing

  • December 9, 2020
  • 15 replies
  • 31009 views

I'm trying to Embed a video in a PDF using Acrobat Pro DC, and once placed on the page, it never shows the video, all it is showing is soundwaves and only the sound plays, not the actual video. The video is .mp4.

 

    Correct answer miklb40990895

    Hi there,

     

    We are sorry to hear that. Would you mind sharing a small video recording of the workflow and the version of the Acrobat and the OS you are using?

     

    Also please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and the  Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and  share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

    Regards
    Amal


    @Amal. the same answer has been given several times. This should be easy to replicate.  - insert mp4 video file - save - play media file -  see soundwaves -  try disabling security workaround -  this seems to yield two possible outcomes. Either it works or player crashes when we attempt playback. Even if this workaround is effective (and it seems it only works part of the time) it is no good, as we cannot expect to send our merticously created PDF to a customer with instructions to disable security before opening it. It is time to fix this, or admit, that adobe wont support rich media in pdf. 

    regards 

    Mikkel 

    15 replies

    D
    daphnest
    Participant
    February 19, 2024

    It is 2024 and Adobe still hasn't resolved this issue. I'm having the same problem, and when I disable security as recommended, the file just closes when I click play. The feature worked fine years ago...

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 20, 2024

    Hi there

     

    We are sorry to hear that. I have tried to reproduce the issue on my end and its working as expected.

     

    Is this an issue with a particular video file that you are trying to embed? Please try with a different video file and see if that works.

     

    If you are exporting the video from the different application, please check the export settings as well and see if that helps.

     

    Let us know how it goes.

     

    ~Amal

    J
    janice.22283967
    Participant
    September 16, 2024

    Dear Amal. My video does not play anywhere except on my mac. https://acrobat.adobe.com/id/urn:aaid:sc:EU:f649f2a4-6393-4ca2-9fd3-5da1293399b4

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    February 13, 2024

    I think Acrobat has made some progress; at home this document works, even if there's still no option to play the video in a loop.
    Give it a try.

    Acrobate du PDF, InDesigner et Photoshopographe
    M
    Miguel29885230ocij
    Participating Frequently
    June 22, 2023

    Can we get a response from Adobe on this please? Well over 2 years and this issue is still broken. Soundwave only when trying to play video. When I tried the answer in this thread it just crashes when you try to play the video. This needs a fix!

      E
      erinaw
      Participant
      June 22, 2023

      I just tried to embed a video in the new 2023 interface and it doesn't work there, either. 😞

        I
        Iuri32473054bqse
        Participant
        September 23, 2023

        2023-09-23 - And it still doesn´t work. Where is the Adobe support??

          H
          heather28282315kj8q
          Participant
          February 6, 2023

          Same is happening with me, VERY FRUSTRATING. Nothing is working

           

           

           

          J
          Joel29056161s01i
          Participant
          March 24, 2023

          Has this ever been resolved?  I too get the green soundwaves....

          F
          Frederikkeuh
          Participant
          November 2, 2022

          I also have the same issue. Tried the fix and now the entire reader crashes again and again. Not very happy abt it 

          L
          LuckyLindy
          Participating Frequently
          November 2, 2022
          • Does it crash when launching...
          • ...or when trying to open the iPDF?
          • What about opening a plain old PDF?

           

          Last option--and no biggie, I think -- is to fully uninstall Reader, then shut down (not just reboot) for about a minute and reinstall Reader. 

          JR Boulay
          Community Expert
          JR BoulayCommunity Expert
          Community Expert
          February 4, 2022

          An attachment is inside the PDF file, not outside.

           

          Acrobate du PDF, InDesigner et Photoshopographe
          E
          erinaw
          Participant
          March 5, 2022

          I have tried everything and am still only getting on the soundwave for embedded videos and no controls for audio. My software is up-to-date. 😞 

            H
            heather28282315kj8q
            Participant
            February 6, 2023

            Same here

              JR Boulay
              Community Expert
              JR BoulayCommunity Expert
              Community Expert
              February 3, 2022

              Until Adobe finds a way to play a video reliably and with the playback control bar in a PDF file, the best thing to do is to place it as an attachment and use a button (for example) to trigger the opening of the attachment in the default video player.

              Acrobate du PDF, InDesigner et Photoshopographe
                K
                Kristen228476354deu
                Participating Frequently
                February 3, 2022

                Unfortunately, I can't do that. I'll get disqualified for having a file outside of the PDF. That's why I'm going through all this trouble to embed it. This video could win us a $$$M job.

                  K
                  Kristen228476354deu
                  Participating Frequently
                  February 3, 2022

                  Hi Everyone,

                  I think this might work:

                  In Acrobat, go to:

                  Edit>Preferences>Security (Enhanced)

                  Uncheck “Enable Protected Mode at startup (Preview)”

                  Close out of Acrobat, reopen your file, and then it should work. However, this could be a lot of work for someone and they might get frustrated. It would be great if we could be a "trusted source."

                  Hope this helps,

                  Kristen

                    P
                    Patrick- RRR
                    Participant
                    February 3, 2022

                    Kristen

                     

                    That fixed the issue for my teamates!!  Thank you so much for the easy fix.  

                    P
                    Patrick- RRR
                    Participant
                    February 3, 2022

                    Amal

                     

                    As per my post we are all running version 21.011.20039.  Once created I am able to see the video and have sound, not the same for my co-workers who only see the green sound wave with no video.  Please help in getting this rersolved. We are all running windows 10 Pro desktops. 

                     

                    Patrick

                    Amal.
                    Community Manager
                    Amal.Community Manager
                    Community Manager
                    February 3, 2022

                    Hi Patrick.

                     

                    Please share the PDF file in question with us https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html  so that we can try to reproduce/check the issue at our end.

                     

                    Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and process monitor logs (Win Only) of the affected machine https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share then with us via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html 

                     

                    Regards

                    Amal

                    S
                    ShuaibB
                    Participant
                    February 2, 2022

                    I found the PDF works perfect on a Mac , thus its isolated to Windows 11 and 10 in my case running v2021.011.20039 of Acrobat Pro DC

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