Trying to embed video in PDF and only Soundwaves are showing

[samw24933130]

I'm trying to Embed a video in a PDF using Acrobat Pro DC, and once placed on the page, it never shows the video, all it is showing is soundwaves and only the sound plays, not the actual video. The video is .mp4.

[Amal.]

Hi Samw

Hope you are doing well and sorry for the trouble. As described on playing the embedded video in the PDF file it only shows the audio spectrum.

Is this a behavior with a particular PDF with particular video embedded or with all the PDFs with videos? Please try to insert a different video in the PDF file and check.

Acrobat and Reader play most multimedia files, such as audio or video, using the built-in media player. (For the supported file types, see Play multimedia.) Multimedia content that requires additional resources to play, such as an external player or plug-in, is considered “legacy” multimedia content. You can control the use of external players or plug-ins in the Multimedia Trust (Legacy) preferences as described in the help page https://helpx.adobe.com/in/acrobat/using/playing-video-audio-multimedia-formats.html

Also make sure you must have H.264 codecs installed on your computer to play files that use H.264 compression.

Hope this information will help

Regards

Amal

[Carly22757419aeh5]

I'm having the exact same issue. Any luck finding a solution?

[Amal.]

Hi Carly

Hope you are doing well and sorry to hear that.

- Is this a behavior with a particular PDF file with video or with all the PDFs with videos embedded.?

- What is the workflow/steps you did to create the PDF or embedd the video in it? If you have exported the PDF from Adobe Indesign, please check the export settings in Indesign and see if that works.

Regards

Amal

[Kristen228476354deu]

Hi Amal,

I am having the same problem too and I have created the PDF wtih the imported video two different ways: 1) Exported from InDesign and 2) Imported within Acrobat. I am getting a squiggly audio line too. The only way I have been able to get that feature to work is if I link it to the video that is saved in the same location as the PDF and this is unacceptable. I'm preparing a proposal and we can only send one file so I really need to figure out how to get the video embedded in the PDF so that it can launch when the viewer is reading our proposal. Could it be that the video is too big and is getting truncated? Our deadline is 2/16/22. Your help is greatly appreciated.

Thank you,

Kristen

[ShuaibB]

I have the same issue, has Adobe managed to fix I? 

[Patrick- RRR]

So Same issue here, however with our situation slightly different.  I made the report and converted a .mov file with h264 codec and embedded it into the .pdf report file.  I am able to open the .pdf, scroll down to the page that contaains the video and mit plays the audio and video just fine.  I send this .pdf file to my co-workers so they confirm the video and audio play.  Unfortunitly only green sound waves play on all three of their desktop computers with no video.  Any help would be greatly appreciated.  Bizzare that the file works on my desk top and not any of theirs.  As a company we all subscribe to the same Adobe product, Acrobat DC Pro version 2021.011.20039

[Amal.]

Hi there

We are sorry to hear that the issue still exists.

Would you mind sharing the version of the affected OS and the application (Acrobat pro DC)  where the video is not playing and you are getting just the sound waves.  To check the version of the application go to Help > About Acrobat and make sure you have the recent version 21.11.20039 go to help > Check for updates and reboot the system.

Please share the PDF file in question with us https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html  so that we can try to reproduce/check the issue at our end.

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and process monitor logs (Win Only) of the affected machine https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share then with us via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html 

Regards

Amal

[Patrick- RRR]

Amal

As per my post we are all running version 21.011.20039.  Once created I am able to see the video and have sound, not the same for my co-workers who only see the green sound wave with no video.  Please help in getting this rersolved. We are all running windows 10 Pro desktops. 

[Kristen228476354deu]

Amal,

I am running the latest and greatest version of Acrobat DC. I don't want to share the link publiclly as it has sensitive info in it but if you give me your email address, I will. 

Thank you,

Kristen

[yahya34720386eqdo]

Hello, I am using Acrobat Pro, I am using the latest version, I have the same problem, can you help? There is no problem on another computer, but the problem continues on my computer. Thank you.

[ShuaibB]

So basically, more than a year later , the issue has still not been resolved, or answered here? Sad.

[Kristen228476354deu]

Also, I don't want to have the user have to do a lot of work and get frustrated that it won't play. It should just play when you click the button. The user (my client) shouldn't have to download and upgrade stuff. Please make this feature work, thank you.

[ShuaibB]

I found the PDF works perfect on a Mac , thus its isolated to Windows 11 and 10 in my case running v2021.011.20039 of Acrobat Pro DC

[Patrick- RRR]

Amal

As per my post we are all running version 21.011.20039.  Once created I am able to see the video and have sound, not the same for my co-workers who only see the green sound wave with no video.  Please help in getting this rersolved. We are all running windows 10 Pro desktops. 

Patrick

[Amal.]

Hi Patrick.

Please share the PDF file in question with us https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html  so that we can try to reproduce/check the issue at our end.

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and process monitor logs (Win Only) of the affected machine https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share then with us via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html 

Regards

Amal

[Kristen228476354deu · Accepted solution]

Hi Everyone,

I think this might work:

In Acrobat, go to:

Edit>Preferences>Security (Enhanced)

Uncheck “Enable Protected Mode at startup (Preview)”

Close out of Acrobat, reopen your file, and then it should work. However, this could be a lot of work for someone and they might get frustrated. It would be great if we could be a "trusted source."

Hope this helps,

Kristen

[Patrick- RRR]

Kristen

That fixed the issue for my teamates!!  Thank you so much for the easy fix.  

[default9kx3c69g985a]

Ugh, didn't work for me. So frustrating. Now when I click the video box to play it, the entire program shuts down. This is awful!!!!

[geraldl2945901]

Hello, did you find a solution eventually? All my .pdf with embedded videos have the same problem: I can only hear the sound, but I have no image.

Thanks a lot!

Gerald

[ShuaibB]

Thank you! This works for me , now to test it on the rest of the team.

[GoodBullyLLC]

Tried this and now it just causes Acrobat to crash every time I try to add a video. 

[geraldl2945901]

Hello, same issue here for me. Did you eventually find a way to fix this?

Best,

Gerald

[LuckyLindy]

YAY! That worked; brilliant. Nothing that a little FAQ/instructs can't cure. Thanks so much!

[Miguel29885230ocij]

This is not the "correct answer". It just causes Acrobat to crash when you try to play the video.