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Annmarie1674
New Participant
April 11, 2021
Answered

Unabe to edit a PDF file through online acrobat dc, weird error code.

  • April 11, 2021
  • 4 replies
  • 42910 views

Hi!  I had Acrobat DC Pro iinstalled on my Samsung Galaxy Book 2, unfortunately somehow I deleted it and now can't reinstall it.   I'm now forced to use Creative cloud and Acrobat DC pro online version.   Every PDF file I'm trying to edit gives me this error code:  

Unable to edit
An error occurred while processing the file. Please try again later
Err_Code: 2000
 
How do I fix this?  I have to edit forms and now I can't.  Help?  thanks!
    Correct answer Ideal354566174rhc

    i was having the same problem, what i done is converted the pdf to a doc x form and then edited with no problems then converted my edited form back to pdf

    4 replies

    Z
    Zack28578298odu3
    New Participant
    February 24, 2023

    I am also getting the same error. I had been editing text in a PDF, and highlighting text for over 30 minutes in two seperate PDFs. Then, all of a sudden, the "Err_code: 3000" occurs, and prevents me from being able to edit the file. This has now happened to two PDFs, seemingly corrupting them and making them un-editable. I tried rebooting my computer & saving the PDF with a slightly different name, however it sill throws the 3000 Error and says, "Unable to edit, An error occurred while processing the file. Please try again later, Err_code: 3000". I was using the Web version of Adobe Acrobat Pro to edit the PDFs.

     
     
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      LINDA29472831vrgg
      New Participant
      April 18, 2023

      OMG that's terrifying if you only have the pdf file and not the original doc that the pdf was converted from.  I just got this err 3000 message too. 

      D
      default4oblm1igeni4
      New Participant
      June 28, 2023

      simple solve. download the document to a local drive and pull that one into adobe for editing. 


      How did you do this? I get the 3000 error code randomly - this morninng I was working on a document, edited it in Adobe online (because it says you can do that and most of the time it works). Then I needed to edit the edited document this afternoon and have been getting the error 3000 code no matter what I do. I've been online with the Adobe help, a supervisor, and now a technician is calling me back (fingers crossed). I've tried other computers, restarting, trying a different document - every time I get the error 3000 code.

        A
        Anuj27946046xvv3
        New Participant
        January 15, 2023

        Same error for me when I am trying to edit my pdf online on adobe acrobat

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        January 24, 2023

        Hi @Anuj27946046xvv3 

         

        Hope you are doing well and sorry for the delayed response.

         

        Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

         

        Would you mind sharing a small video recording of the steps and the issue you are experiencing? Also, please share the PDF file in question so that we can check it at our end as well.

         

        Regards

        Amal

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        April 12, 2021

        Hi there

         

        ++ Adding to the discussion

         

        - Do you get any error message when you try to install the application? If yes, please share the screenshot of the same for a better understanding.

        Please run the Acrobat Cleaner tool on your system using the link https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.

         

        Let us know if you experience any trouble and need more help.

         

        Regards

        Amal

        S
        Shauni27101213iob2
        New Participant
        November 13, 2022

        Hi Amal, 

        I am also using the online acrobat to edit a pdf, because even though I have a subscription, the downloaded version will not let me organise or edit pdfs. I am trying to edit a pdf and I keep getting the Err_Code 3000. I've been getting this error code for two days now. 
        Can you help me figure this out please?

          Z
          Zack28578298odu3
          New Participant
          February 24, 2023

          Hi Amal & Shauni,

          I am also getting this same error, have either of you found a solution?

          T
          Test Screen Name
          Brainiac
          April 11, 2021

          The online version of Acrobat Pro doesn't have editing. 

          Why can't use just install Acrobat Pro from your subscription? What happens when you try?

          M
          MATTHEW22929562d8e9
          New Participant
          January 31, 2022

          I get the same error message: Err_Code: 2000.

          I don't want to install the application on my machine. I tried that once and it inserted itself everywhere. I don't want new clutter in Outlook, menus, etc. That's the whole reason I'm now trying the online version.

          I just need to redact some content from a PDF file. Can that be done online?

            T
            Test Screen Name
            Brainiac
            January 31, 2022

            No, the online version doesn't have redaction. 

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