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Gemma35310066q6ov
Participant
February 8, 2024
Question

Unable to add attachment when sending document for e-signature (new version)

  • February 8, 2024
  • 2 replies
  • 2353 views

Hi,

With the new version of Adobe Acrobat, the option to add attachments when sending a file for e-signature seems to have disappeared.

Previously you could drag and drop a file (e.g. a supporting document) on the page when you added in the recipients. 

(There is an 'attachment' field that can be added but I can't find out how to actually add an additional file once that field has been put on the form)... does anyone know?

It does say in settings that some functions are unavailable, perhaps this is one of them?

    2 replies

    A
    Ashburn
    Known Participant
    February 9, 2024

    I am missing that option, too. I read the list of features that are "under review" and it was not one of them. I have to back out of the new version and return to the "legacy" version to add an additional document. 

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      February 8, 2024

      Hi @Gemma35310066q6ov
       
      Hope you are doing well and sorry to hear that
       
      Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
       
      What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
       
      Also try to repair the installation from the help menu (Win Only) and see if that works.
       
      Please try to reset the Acrobat preferences as described here https://adobe.ly/3SQbeZu

       

      You may also try to request signatures online via https://adobe.ly/498cOM0 and see if that helps.

       

      ~Amal

      A
      Ashburn
      Known Participant
      February 9, 2024

      Amal, it's not a problem with a particular PDF. When we use the "request signatures" feature and choose a template, there is no additional option to upload another document to go with it. In the legacy version you can do this. We hope that this feature will be retained in the new version; otherwise, it's useless for me. 

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        February 9, 2024

        Hi there


        The new experience is an exciting step forward for Acrobat's future. But if it doesn’t suit your needs, you can still revert to the previous experience.  

        Windows: Select the hamburger menu, and then choose Disable new Acrobat.  

        macOS: Go to View > Disable new Acrobat.

         

        ~Amal

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